Issue with seller resolved.
The issue with the seller has been resolved.
Thanks for all those who gave feedback.
I appreciate the quick responses.
19 comments
The issue with the seller has been resolved.
Thanks for all those who gave feedback.
I appreciate the quick responses.
tinsoldierunderground
·1 year agoWow. After reading the feedback you've left for sellers, seems even your positives carry negative undertones,
"I sincerely hope I don't find a reason to complain.". I would venture to guess you've made it onto a good number of BBLs from the sellers on this forum. Since nothing seems to fit you, or the person you're buying for, and color choice is problematic, brick and mortar shopping would seem to be a better choice.
pickapaper
·1 year ago@kofoz92 wrote: "I didn't leave negative feedback just because the outfit didn't flatter me—it simply didn't fit. However, it seems that buyers are discouraged from leaving honest feedback if it might harm the seller. Interesting to know."
It isn't that buyers are discouraged from leaving honest feedback. But is it really honest feedback when you "punish" a seller by giving them a neutral or negative for something that is out of their control?
Put the shoe on the other foot. Suppose you were the seller and a buyer bought a dress from you and it turned out the dress didn't fit correctly and looked horrible on them, so they gave you a neutral feedback. As the seller, you sold the dress in good faith, it was as described, and you shipped it promptly, in other words, you did everything required of a good seller. But this buyer thought you should be punished because she wasn't happy that the dress didn't fit so she gave you a neutral feedback. How would that make YOU feel? Receiving a negative feedback is bad enough but some sellers are also "crushed" by receiving a neutral, especially when it is for something that they had no control over.
You might also go back and re-read those feedback you have left and look at them from a seller's point of view. To be sure, there are sellers who absolutely deserve neutrals or negatives but in the cases of your sellers, I don't think the feedback you left was fair at all. Honest, obviously in your eyes, but fair, absolutely not. And yes, your feedback could harm the seller because it makes them look bad when they did nothing wrong. Is that really what you want?
12345jamesstamps
·1 year ago'left a note for the seller, noting that the item may be returned'...Most sellers would block a buyer for that statement...not caring what the reasons are.
Sellers are not in the business of selling items on 'approval'.
1786davycrockett
·1 year ago@kofoz92
In case you were not aware, each time an item sells, the seller is hit by eBay with a non-refundable selling fee.
Even should the buyer choose to return an item at the buyer's own expense, the selling fee is NOT refunded to the seller.
And, while a minimal fee (30 cents or 40 cents, depending upon the cost of the item), those non-refundable fees add up -- particularly with individuals who are prone to do clothing returns.
momtoabeautifuldaughter
·1 year agoSeller may have assumed you were going to be a trouble buyer by your message
house*of*paws
·1 year agoHi @kofoz92
My guess is that the seller had two concerns:
1. You would choose a reason for returning the shoes that would cause the seller to pay for the return shipping automatically. [Postage for boxed shoes is expensive.]
2. You would leave less than positive feedback if the shoes didn’t fit … because your profile shows that you inappropriately downgrade a seller’s feedback if an item of clothing isn’t flattering on you.
You can report the seller for claiming you requested cancellation, which is the only wrongdoing I believe the seller perpetrated.
kofoz92
OP1 year agoThanks for your response, but those weren't the seller's reasons. I have resolved the issue with them, and if you look at the images I attached, the listing clearly stated that the buyer would cover the return postage, which I was willing to do. The shoes were for a young relative in the US, not for myself. I was unsure if the shoes might be too tight because of sizing variations, and I mentioned I was happy to buy the correct size from the same seller. I didn't leave negative feedback just because the outfit didn't flatter me—it simply didn't fit. However, it seems that buyers are discouraged from leaving honest feedback if it might harm the seller. Interesting to know. Thanks for your honest feedback.
soh.maryl
·1 year agoA little bit about feedback left for a seller: Other buyers, if they have any brains at all, will carefully check the FB that the has received from buyers hopefully before buying. No one prohibits any buyer from giving HONEST feedback.
It's good to hear that you and your seller have "resolved the issue". Would be interesting to hear how that worked out.
house*of*paws
·1 year ago@kofoz92
I’m afraid you don’t understand how returns work on eBay. Even though the listing stated that ‘Buyer pays return shipping’ … that only happens if the buyer chooses a ‘buyer’s remorse’ reason when they request a return. There are 5 other reasons that could be chosen that would automatically charge the seller for the return.
You obviously don’t realize that … but the seller does. You mentioned in your Original Post (that you have since deleted/ edited) that the seller told you they were concerned about paying return shipping. There was a 50% chance that they would.
[It is frustrating that you’re not aware of that very basic fact of return policy.]
As for the 5 neutral feedbacks you’ve left other sellers (on the first page of feedbacks ‘left for others) … I would consider at least 4 of them inappropriate. [And I’m a buyer only.] You were ‘punishing’ the sellers for reasons outside the sellers’ control. Are you aware that most sellers feel neutral feedback is a punishment?
Also, you probably don’t realize that the only way a seller can evaluate a buyer is by reading the feedback they have left for previous sellers … since we buyers can only receive positive feedback (no matter how we treat a seller). Your feedback profile looks troublesome to sellers.
I see that you revised your negative feedback you left this seller. I’m very glad you two reached a resolution. 😊
soh.maryl
·1 year agoIf you plan to continue shopping on eBay, then it might be a good idea to get better acquainted with eBay's Money Back Guarantee for buyers.
There are occasions when a buyer wanting to return something will be required to pay the return postage -- didn't fit, didn't like it, ordered wrong thing. There are other situations where the return shipping cost will be the seller's responsibility like was not as described, was damaged etc.
It is the seller's responsibility to know about these and the buyer's as well.
powell-collectibles
·1 year agoFor the sake of decent sellers everywhere, I hope that this person never uses the MBG to its full extent. I don’t want her to know it, I don’t want her to use it. Current and former sellers understand what kind of damage this type of buyer can do.
powell-collectibles
·1 year agoSeller likely looked at your feedback left for other sellers. Many - likely most - would find your feedback to be extremely unfair. Returned an item and left a neutral because, although accurately listed, it wasn't as flattering on you as it was on the model in the photos? Yikes. Another because your Fruit of the Loom wasn't as high of quality as you would expect? Seriously - Fruit of the Loom? And more - nothing that would rise to a neutral for most, all issues outside of the control of the seller. Dress doesn't fit you "in certain areas." Hey, I'm sure that you are a lovely person, and I know that you aren't trying to be difficult, but you seem like a headache for a good percentage of sellers. I would not want to sell to you, and looks like the seller in this case felt the same way.
kofoz92
OP1 year agoThanks for your reply. I appreciate that you researched and checked my review history. However, the seller didn't actually review my comments. The reasons for the cancellation were quite different, and as often happens in online discussions, it seems you've misunderstood some details. I don't need to justify my previous reviews. I'm puzzled that you're focusing on these two reviews among many to support your point. To clarify, the FoL shirts were intended for embroidery, so they weren't of the same quality as the in-store ones. The second review was about a dress with a flounce that was supposed to hit at the knee, but in reality, it almost reached my ankles—just a matter of context. It's also interesting to consider that I might be a source of trouble for other sellers. Thanks for assuming I'm a lovely person- I hope I am.
powell-collectibles
·1 year agoI actually do get the vibe that you are a great person. I’m just telling you how your feedback left comes off – I really think most sellers would look at it and not want to deal with you. It’s not fair or unfair – that’s just the way it is. Just like you might see a seller’s feedback, and decide that it isn’t worth the risk, that’s what a seller might do with you. Some sellers are super sensitive and will put folks on a blocked buyer list and cancel orders for the slightest of things – just getting spooked at their own shadow. Just like a lot of buyers will see one negative, assume whatever written is true, and move on to another seller. My suggestion be to let it go – I absolutely understand why the seller canceled your order.
pickapaper
·1 year ago@kofoz92
I have to agree with @soh.maryl. If you told the seller you might return the shoes, they are already seeing in their mind that you will and they don't want to deal with the headache. Returns are time consuming and expensive. It is unfair to a seller for you to "guess" whether shoes will fit or not if you have an underlying problem that dictates that maybe the shoes won't fit. Also, if you have a fit problem, you might not know until you try on the shoes and wear them; if these are new shoes, a seller doesn't want a pair of shoes being worn and then returned. A lot of eBay sellers can't afford losses like that.
If you have problem feet or have an issue with shoes fitting the way you need, you really need to buy them in person where you can try them on. Or at least be absolutely sure about a brand or style and how it fits you before you order.
soh.maryl
·1 year agoI have a feeling, from the tone of that note, that perhaps the seller figured you might be a problem buyer and pre-emptively cancelled the deal. They were wrong, however, to use "buyer cancelled" as the reason for cancelling.
PS: Also, when you're unsure about the size, you should probably shop at a B&M store.
youn2240
·1 year agoThe seller was correct and if the message said return before it's sent that's an easy cancelation. I'm sure the A.I. will pick up the word return too.
powell-collectibles
·1 year agoThe problem is that eBay doesn’t let you choose “buyer is probably going to return the item†as a cancellation reason. Seller is better off using “problem with buyers address“ as the reason.
kofoz92
OP1 year agoThank you for your reply, soh.maryl. The shoes I ordered weren't for myself and were purchased on US eBay. Both the seller and the person I bought the shoes for are based in the US. I thought it was considerate to explain the situation and the possible reason for returning the items, especially since I wasn't sure if the shoes would fit properly. I appreciate your response.