is there a phone number to talk to human, to ebay?
Having an issue with a seller, said he did not ship an item but sent me a tracking number. The tracking number said it was delivered but wasnt. Now ebay has band him. Closed my refund case because it said it was delivered. HELP, any phone number I can call to talk to someone?
5 comments
le-5262
·6 months agoI'd probably deal with this matter through eBay only a little while longer
then I would probably end up going to my payment source.
One of the times I would think a chargeback would be warranted.
jonathanbrightlight
·6 months agoA chargeback is warranted, but if it's not necessary, a claim through eBay is usually handled faster. Since the seller has been removed by eBay (if I understood the original post by @thomas92363 correctly), a Return Request for the reason "Item Not As Described" or "Missing Parts or Pieces" will probably be not only automatically approved but a refund issued without having to ship anything back. This is one of the easier situations for a buyer to deal with via eBay.
le-5262
·6 months agoYes...I agree that the suggestions towards the automated return process
are the best bet
probably how I would spend that "little while longer" in my original post
but
I wasn't sure how close they were as far as timeline
campanaelia
·6 months agoNot a big deal, you were going to lose the "Item not received case" anyway once tracking showed delivery.
If the seller is banned now, ebay must have a clue they are scammers.
Next you need to open a return request for an "Item not as described" / "missing parts and pieces".
The seller won't be able to respond to the case since they are banned.
In 4 business days ask ebay to step in and they will refund you.
mamacassidy
·6 months agoThere is no phone number to call. However, you can probably handle this without speaking to a rep.
Did you open an Item Not Received case (INR) or a Return case?
If you opened an INR, then it would be closed if the tracking showed delivery. However, you would still have the ability to open a Return.
Go to the order and open a return for Item Not As Described. The seller will have to send you a label to ship an item back (in this case, an empty envelope since that's what they sent you) or give you a refund. If they don't do this within 3 days, you then click the button to ask ebay to step in and refund you.