Is it possible to flag a seller for a wrong listing?
Just won an auction and there were few bidders and item sold to me for a low price. Seller reaches out that item was listed incorrectly. He is offering a full refund.
I suspect he did not expect and like that low ending price. Second time it happened to me with the same seller although last time was two years ago.
Seller also owns an online shop (outside of eBay) which seems to have a bad rep in my community for lack of customer service. However people still do buy from his eBay shop (but not the online shop) since eBay rules protect buyers rights.
Anyway, will take the refund. But just wondering if eBay audits these sorts of transactions on a regular basis.
10 comments
roccotacodad54
·7 months agoI had that happen before. I replied to the seller that I bid in good faith, won fair and square and expected them to ship in good faith. To my surprise they shipped the item.
I wouldn't expect that result again and replied that way just to "rub it in" that I wasn't happy.
You never know sometimes. If it happens again I'll do the same but not expect the same result...............
kathiec
·7 months ago@amvdamian415
No, if you don't reply you're at default for nothing. You're simply an auction winner waiting for your package to arrive.
Yes, the seller can still erroneously claim you requested to cancel. If they do, report them here. Select 'Seller doesn't want to complete the sale' and fill in the Additional Details box to explain that they erroneously said you requested the cancellation. That should net them the defect they're so afraid of.
All you can do now is 1) watch for a cancellation email and see what the stated reason is and 2) keep track of when the day after the last estimated delivery date is so you can open an item not received case if you haven't been refunded.
amvdamian415
OP6 months agoSo this seller canceled the order and issued me a full refund. He stated "issue with buyer's address".
And yes, I did make a report as you suggested. Bummer I won't know the outcome.
albertabrightalberta
·6 months agoThe seller lied about the reason for the cancellation in order to avoid getting a ding on his account.
You can go to the order and report the seller for doing that.
amvdamian415
OP6 months agoDone! Uploaded evidence of his communication as well.
amvdamian415
OP6 months agoThis is the emailed reply I got from eBay:
"...
What happened:
We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made using automation or artificial intelligence.
..."
simba6
·7 months agoDo not even reply. Let them squirm. If they don't send the correct item, you can return it on their dime.
ed8108
·7 months agoA well known seller trick.
Do not agree to cancel
bdmh-enterprises
·7 months agoDO NOT make any suggestion that you want to cancel the sale for a refund. If the seller cancels for "out of stock" they will receive a defect from eBay. If they say you requested the cancel you can report them for such.
You should respond to them that they need to either ship the item or cancel the sale on their end which will automatically refund you.
ETA that yes, eBay does keep track of this and OOS cancels are one of the worst things a seller can accumulate as far as restrictions and sanctions by eBay. For this reason it is important to report any seller that uses the wrong reason or tries to trick you into agreeing to cancel.
amvdamian415
OP7 months agoUpdate: I got his original message this morning and I did not want to reply while at work. Later, he sent me another message saying he is offering twice the dollar amount of the winning bid in store credit as compensation for agreeing to cancel. He must be really nervous at this point???
If I don't reply at all to his message, will I be at 'default' for anything?
Also, is it possible on his end to cancel the transaction and report it as me requesting to cancel? Or is there anything I can do on my end right now to prevent him from pulling any further tricks?