I was robbed and can’t get any help from EBay (EBay guaranteed seller)
I ordered and item, got billed, and never received the item. On a seller that EBay guaranteed, and can’t get any help getting my money back. What do I do? Can’t seem to talk to a real person and the computer assistant is no help.
14 comments
soh.maryl
·9 months agoIf you plan to shop on eBay again, would respectfully suggest you read the MBG. Most transactions here go smoothly, but, if you run into one that doesn't, doesn't it seem like a good idea to be aware of your options as a buyer?
pickapaper
·9 months ago@sspr5140
If you paid with a credit card, file a claim with your credit card company. Most cc companies allow up to 180 days to file a claim so hopefully you are still within this time limit.
bonanza125
·9 months agoSo you didn't get robbed you just never filed a case. That's on you.
stainlessenginecovers
·9 months ago@sspr5140 you need to answer the ALL IMPORTANT questions that @christworks stated in Post #4...
BEFORE doing anything else!
tobaccocardyahoo
·9 months agoThere is nothing to discuss with Ebay on the telephone.
This link leads you to the Ebay Money Back Guarantee Policy
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returns-items-not-received-refunds-buyers?id=4008&st=3&pos=1&query=Returns%2C%20items%20not%20received%2C%20and%20refunds%20for%20buyers&intent=ebay%20money%20back%20g&lucenceai=lucenceai&docId=HELP1146
The claims process is automated.
If you have been a victim of the fake tracking scam, the best solution is to contact your credit card issuer and open a dispute with them.
If you did not use a credit card, you should still contact your payment method but if that method is PayPal, they will probably say whatever Ebay said goes.
christworks
·9 months agoDon't do anything until you answer these questions: What does the tracking number show? Does it show it was delivered but you don't see it? Does the tracking number show it is stuck at a processing facility? When did you order? When did it ship? What was the range of the estimated delivery dates?
Yes, there is the eBay Money-Back Guarantee you can hopefully fall back on, but need more info so people can tell you the best course of action so if you have to take advantage of the MBG you aren't denied.
sspr5140
OP9 months agoIt got stuck in customs for 3 months, by the time it got to my town the local ups sent it back because they said the package was obviously destroyed. I never saw it. So eBay said I was too late to file a claim. I have all the tracking info, and the notification that the seller signed when he got the package back. Now he is ignoring me. $1700 lost.
kensgiftshop
·9 months agoWhy was it stuck in customs?
Did you pay your import fee?
stainlessenginecovers
·9 months agoWithin 30 days of the last 'estimated' delivery date, you should have opened a return/refund case.
Waiting 3 months is 2 months TOO long.
xadexane
·9 months agoYou have 180 days from payment to file a dispute at this link with PayPal if that's how you paid.
PayPal doesn't consider it delivered without your signature for $750 or more, and that will get your refund. Otherwise @sspr5140 do the same with a chargeback at your credit card issuer.
airsheep
·9 months agoPayPal cut down its time to file a dispute to only 30 days some time ago. I hope you paid with a credit card, because that is currently your only recourse.
kathiec
·9 months agoPaypal only reduced the time to file for not as described claims. For item not received it's still 180 days.
kensgiftshop
·9 months ago@sspr5140
A day after the estimated delivery date Ebay gave you, open an Item Not Received case.
Go to your purchase history and click I didn't get it in the menu next to the item.
The seller will have 3 days to provide a tracking number showing it was delivered or refund.
If they don't, return to the case on day 4 and ask Ebay to step in.
bonjourami
·9 months agoDid you open an actual item not received case? You have thirty days from date of delivery to do so. Go to your transaction and use the drop down menu for item not received.