I purchased to items two separate times from a new seller, the seller sent fake tracking numbers.
I uploaded an email from Fedex stating that was not my name on the package or address, but your AI bot
keeps rejection my claim. I need a person about this fraud. I have proof the tracking number was fake.
Now what do I do?
6 comments
erose48
OP8 months agoIf Ebay just looked at the fedex tracking info you can clearly see the measurement of the box and weight.
The item I purchased weighs 8.5 LBS with out packaging, the item on the fedex website states the box weights 5LBS. so the box alone gives it away. If a fraud can be done on eBay this easy that's a problem.
I have been on Ebay for 20 years after this I will be leaving,
eburtonlab
·8 months agoThe way to get eBay to look at your evidence is to contact eBay via social media direct message, and mention "false tracking" specifically. Then you will get a chance to submit your evidence.
You will not be able to do that via a standard, entirely automated "item not received" case which is decided based only on the existence of tracking showing delivery.
ccomic
·8 months agoDon’t get me wrong. Its great that people can get some help through social media, but wow, what a mickey mouse outfit to have to get support that way …
â€To get help, call Ms. Smith and ask her to tell Kyle’s mom that you need help from Kyle with a purchase when he gets home from school.â€
electricalsurplusinc
·8 months ago"Ms. Smith is no longer with us, but we will relay the message to Kelly's sister as soon as she returns from lunch" is where I am at with the same issue.
jonathanbrightlight
·8 months agoIt’s just a contact method. You’re not contacting a Facebook employee who is then contacting eBay. It’s just like sending a text message, just on a different platform.
eburtonlab
·8 months ago@erose48
If the buyer actually receives something, the buyer can file a "not as described" return within thirty days for a full refund. In fact, any buyer on eBay can file a "not as described" return, provided the buyer is willing and able to return exactly what was received.
If tracking shows delivery but nothing arrives and the buyer can obtain some hard copy documentation (email is not good enough) that says that the package was not delivered to the buyer's address or documentation that shows the weight or size of the package cannot possibly correspond to the ordered item, or the shipping date precedes the order, then the buyer may be able to contact eBay via social media direct message, provide that documentation to eBay and get help with "false tracking".
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
With "false tracking" if you go through a standard automated "item not received" case, on the other hand, you will lose the case because the seller can provide tracking that appears to show delivery. If you then appeal, you may have some additional options at that point. It appears that eBay has added a new appeal option regarding "delivery to another address", but I do not know how effective that is compared to contacting eBay via social media with documentation and explicitly mentioning "false tracking", which seems to work provided you can obtain the necessary documentation.
If you are unable to get help through eBay, you may have recourse through your payment method, though you should probably exhaust all your eBay options first since once you go through your payment method, eBay will no longer help with that transaction.
In general, you can avoid a lot of headaches by choosing to purchase only from established sellers that have recent and past positive feedback as a seller for selling items in the same category that you intend to buy. If someone is selling a dozen apple watches, but has no feedback, or only has feedback as a buyer, or only has feedback for selling dress patterns or fishing lures (actual examples I have seen), perhaps wait until they have a track record of positive feedback for selling electronics before you buy from them.