I missed the 30-day deadline to open an "Item Not Received" case.

Hello, I purchased Pre-Sale an item on eBay 3 items, total value 11,900 USD but I have not received it. Unfortunately, I missed the 30-day deadline to open an "Item Not Received" case.

I would appreciate it if you could review my order and let me know if there is any way you can assist me with this issue. I am still in contact with the seller, but I haven't received the refund yet.

brs_store7272

93 View listings

Posted Jul 17, 2026 at 8:05 AM · Edited Jul 17, 2026 at 2:23 PM·Last reply Jul 17, 2026 at 10:21 PM

5 comments

ryry-jj

·Jul 17, 2026 at 10:21 PM

1912 View listings

A presale must ship within 40 days, that is the max time allowed to offer a presale item. If nothing has shipped by the 40th day, file for an INR case with ebay. Was the item listed clearly as a "Presale" & what was the handling time selected in the listing?

albertabrightalberta

·Jul 17, 2026 at 4:18 PM

I can explain it to you but I can't understand it for you.104 View listings

@brs_store7272

Please don't waste any more time. Open a dispute with your payment source.

grand-and-glorious-purpose

·Jul 17, 2026 at 4:13 PM

Cosmic Visionary1264 View listings

Your seller can refund you at any time even though they have no responsibility to do so now.

kensgiftshop

·Jul 17, 2026 at 3:41 PM

389 View listings

Sorry, once the MBG expires, Ebay won't do anything to help.

Contact your payment source and see if they can help.

pickapaper

·Jul 17, 2026 at 3:21 PM

4640 View listings

This is a discussion board comprised of buyers and sellers like yourself. No one here can review your order.

I am a little surprised that you spent that much money and didn't keep closer tabs on the timing and the shipment. You may be in contact with the seller but it appears they are giving you the runaround and are dragging their feet about giving you a refund, especially now that you are past the 30-day deadline. Since you are past the 30-day deadline for filing a claim with eBay, your only recourse may be to go to your payment source (credit card, etc.) and file a claim with them. Hopefully you will be able to get your refund that way.

I see you are in Thailand but the rules should be the same as they are in the U.S.