I have been scammed! How do I go about getting my money back?
I ordered a set of 4 plastic bins from the seller. She sent me a small box of candy! I contacted Ebay and they said since it shows it has been delivered, the seller will likely win the case. Unbelievable! I am now trying to contact an Ebay agent but is there any further steps I can take? I don't want that thief of a seller to get my hard earned money!
19 comments
dooneyduck
OP3 years agoThanks again everyone. So the seller wrote back saying that the tracking number on the package was not the same so it was not their package (they did add the tracking number). I sent back a reply with a close up picture of the shipping label showing it was indeed the same number. They then wrote back apologizing saying that was not the right tracking number and they sent me another tracking number from FedEx. I looked it up and it said it was on the way. I just got the package today and it did have my bins! I wrote the seller saying that I got the bins and that I would close the case. No, I did not eat the candy and I do not plan to. It would just leave a bad taste. Thank you again to all the helpful replies I received.
melindaanne
·3 years agoMistakes do happen, did you try to reach out to the seller or did you just assume they were trying to scam you? To be honest 99.9% of the time it’s the former and not the latter. Sellers gain nothing by sending you the wrong item. eBay will take it back out of their account for the refund and there’s no way around that. I myself have been selling on here for 2 months with 250 ish transactions and I sent 2 buyers the wrong item (I mixed them up by accident one Sunday when I have like 15 orders I was packing)
All of that to say don’t assume that someone is trying to scam you when you receive the wrong product. Likely it was a simple mistake that will end up costing the seller time, money, and perhaps even bad feedback if you leave it.
deltilogical
·3 years agoWas the candy any good?
albertabrightalberta
·3 years ago@dooneyduck
In the future, please check a seller's feedback before purchasing. Although 96% is a good algebra test score, it's not a good feedback score!
krazzykats
·3 years agoI'm being a bad kitty, but my evil thought is to return rocks in the candy box. Just because they deserve it!
dooneyduck
OP3 years agoJust to clarify, Ebay CS had me close the previous case and helped me reopen the return. Appreciate the helpful comments on here. Now the seller is coming back saying the tracking number is not the same as the one I pictured. I resent a picture of the label showing that it is indeed the same tracking number. I have heard of this scam before, mostly from Chinese sellers (which it appears this person might be). Just shameless!
airsheep
·3 years agoDon't bother replying to your seller. Just wait for the SNAD claim to play through; you will either be given a shipping label to return the incorrect item, or be reimbursed for it directly. Return the bum item with the shipping label if you get one, and don't listen to anything else the seller says. Pay close attention to any timelines ebay gives you so you get your money back.
downunder-61
·3 years agoIgnore the seller now, go back to the INAD case you opened in 3 days and ask eBay to step in to force the refund
albertabrightalberta
·3 years ago@dooneyduck
And once you win the dispute, you should leave appropriate feedback.
ed8108
·3 years agoWe can't rule out the possibility of unintentional error .
open a ebay not as described return request
kathiec
·3 years agoIt should also be pointed out that there's never a need to talk to an eBay agent to open a case. You can open cases from your purchase history. The process is simple and fully automated.
dooneyduck
OP3 years agoThank you everyone. Got a hold of an Ebay agent and he had me close the 'not received' case and opened a return instead. Hopefully all will go smoothly. Appreciate the replies!
1786davycrockett
·3 years agoIs this something new -- an eBay agent who is able to change an "item not received" case to a "not as described" case?
I've never heard of this ever happening before -- sounds more like an eBay agent trying to get the OP off the phone.
Anybody know if eBay can make this change?
itscalledapostingid
·3 years agoAnyone can open a return case after an INR is closed. Nothing new about that.
kensgiftshop
·3 years agoCS didn't change it, they just told the OP what to do.
soh.maryl
·3 years agoRegardless of how long you have been here, it's time for you to read or re-read the Money Back Guarantee for buyers.
fab_finds4u
·3 years agoIf they said the seller would most likely win because tracking shows delivered you must have opened a not received case. Not received means nothing was delivered.
Since you received the wrong item the proper case is Return this item. Select wrong item
or doesn't match or not as described as why you want to return it for a refund.
I don't know why eBay didn't explain that to you.
1786davycrockett
·3 years agoDid you open up a "not as described" case, or an "item not received" case?
If you opened an "item not received" case, you may be out of luck, since the tracking information shows that SOMETHING was delivered, and that's what eBay goes by.
On the other hand, if you had opened a "not as described" case, you would have been able to get your money refunded.
So which case did you open against the seller?
buyselljack2016
·3 years agoYes, indeed, If you do "item not received" you would lose
Open a return.
Choose as "not as described".
Seller will need to provide a return label, or refund.