I have been scammed but ebay representatives won't help; what do I do?? | Buying

dosystems · 2024-09-24T15:49:48.920000Z

I recent placed an order for a 20TB hard drive but it was never delivered. So checked the tracking number provided by the seller and the tracking number shows that it was delivered. So I tried to file a claim with UPS but they denied the claim and provided the full address for the tracking. The address was not for my shipping address. For some reason the eBay representative keeps saying that the package was successfully delivered to the right address and sent me the link to the UPS tracking. That link only give the city state and zip, so I don't understand why they are claiming it's the right address. The full address was provided to me by UPS and I forward a screen capture of that email to ebay as proof. They still will not issue me a refund. I have sent multiple emails. I have tried to get to live chat but keep getting the automated assistant. The automated assistant keeps redirecting me to the email link. The representatives reading the email keeps insisting that the city state zip is correct and I don't deny that but city state zip is not the full address. I am really frustrated at this point. What's even more frustrating is that the scammer might actually get away with it.

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I have been scammed but ebay representatives won't help; what do I do?? | Buying | eBay Community