I buy the item, but seller not sent item to me (pass deadline).
I buy item from user xx02 but he not sent item to me. (shop name : stoyxx), (Link : https://www.ebay.com/str/stoyxx)
It's pass deadline and he not have activitities in shop (close shop) and not sent item.
Please help me to refund.
Thank you.
From : mobilearmor_toys
3 comments
varebelrose
·2 years ago1) Thoroughly read the eBay MBG (money back guarantee) policy.
https://pages.ebay.com/ebay-money-back-guarantee/
2) Once the estimated delivery date shown to you has passed, File an INR (Item Not Received) case. It must be done within 30 days of this date. This is done through the website; there is no "calling in".
3) Seller will have to refund unless they can provide a valid tracking number that shows delivery. It will take X amount of time.
4) Pay close attention to timelines and steps during the case, and ask eBay to step in at the appropriate time if seller has not refunded yet.
Do not communicate with the seller any more except via the case.
It is possible that they may try to string you along, until enough time has gone by that you cannot file.
soh.maryl
·2 years agoReply for both of you: In the listing where you made the purchase, you saw an estimated date of delivery.
If that date has passed by more than a day or two, but less than 30 days, you can open an item not received case with eBay. Go to the record of that transaction in your Purchase History and click on it. Click on "item not received".
reeons-93
·2 years agoSame thing here, I purchase an item almost a week ago, never got it, I tried cancelling.
I messaged the seller several times and no response. It says I paid for the item to.