I am confused.
Hi all! I recently bought a Chanel bag and it had to be shipped to authenticator but I checked my order and it’s stated “PAID†not “SHIPPED†so I went into “cancel order†option and it said†you can not cancel because your item had been shippedâ€. Please, help me understand because the seller didn’t respond my messages and her account looks a little off also all of her listings are gone although they were all there when I purchased my bag.
3 comments
kensgiftshop
·2 years agoWith it being Thanksgiving, they could have closed down for the weekend and hid their listings.
Buyers can't cancel an order, they can only ask the seller to cancel and they are not required to.
If you don't have it by the estimated delivery date that Ebay gave you, open an Item Not Received case for a refund.
mudshark61369
·2 years ago@i.m.k.-58,
Since your order details only show that you have paid for the item, and there is no tracking that shows it has been shipped to the authentication facility, I have to ask if you checked the seller's feedback profile before buying the bag? It is possible the seller is new to selling or had not sold anything in over a year, in which case eBay would place a 21 day hold on the payment you made. The seller could have a fair number of feedback, and even a 100% rating, but it could all be for buying not selling, and if they have sold before the feedback they received could be over a year old. In which case the hold would be applied. That could also happen if the bag you bought from them is much more expensive than anything they have sold in the past.
On the seller's account the payment status would be marked as Pending, and that is why they have not shipped it to the authentication facility. They may even think your messages are an attempt to scam them somehow, and that is why they have not replied.
To check the seller's feedback profile page open the listing from your purchase history, scroll down that page to where you see the seller's username in a Large font. Below that will be a few feedback comments and a little lower down an oval with See All Feedback Click on that button and you will be taken to their profile page. On that page click on the As a seller tab to see if they have ever sold anything before or in the last year.
If you find that the seller has not sold before or in the last year, try contacting them again and tell them if they have not shipped the item because the payment status is marked as Pending, to do a Google search for "Payments on hold, ebay". If they do that they will get the info needed to complete the transaction.
FYI. You cannot unilaterally cancel a transaction, the seller has to agree to cancel if it is requested and they are not required to do that. If the last estimate delivery date passes and there is no indication the item has shipped, go to your purchase history click on the More Actions button and select I haven't received the item. You should also read about ebay's money back guarantee (MBG) so you know its terms and time frames. use the link below
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
i.m.k.-58
OP2 years agoI didn’t want to cancel if the seller is really gonna shipping the bag out. So, how do I know if she shipped it out or not because my purchase is still stated PAID but it also says “you can not cancel order because your item had been shipped†under “cancel order†option?