How to open an INAD case?

Question

Haven't had to open a case in a few years and I only have the options to either mark the item as I didn't receive it or request a return. I received the item, however, missing 2 items that were included in the description and pictures. Claims that the games were fully tested but they evidently were not as 2 of them cannot be played. There's a parental pin that was never disclosed. I just want a partial refund at this point, seller is being difficult by not agreeing with the partial refund, so tr...

mudshark61369 · Accepted Answer

@hiroh_37 , Go to your purchase history click on the More actions button and because the item was delivered, click on Return item, which will open a list of reasons for the return, one of which is Missing parts or pieces. Click on that and follow through to file the dispute. Your seller will have 3 days to respond by either sending you a return shipping label, offering a partial refund, or refunding the whole payment, if they do not want to pay the return shipping cost. If they do not respond or...

1786davycrockett · Answer

@hiroh_37

Do NOT open an "I didn't receive" case -- you will lose IMMEDIATELY.

Because you DID receive SOMETHING -- even if it was incomplete.

Instead, follow the instructions provided to you previously by @mudshark61369