How to I get my money back?
Summary: ar3a17 is facing an issue with a seller on eBay regarding a digital item, specifically Pokemon Go accounts. Despite requesting a cancellation, the seller marked the item as 'shipped' and has only responded with a minimal message. There is no clear way for ar3a17 to escalate the situation or guarantee a refund. mudshark61369 suggests exploring eBay’s policies on digital goods, possibly filing a dispute for 'Item Not As Described', and seeking advice from the European eBay community. 44012 asks if there is a tracking number associated with the purchase.
I recently bgt an item and requested a cancellation. This was rejected as the item was already shipped.
The item is Pokemon go accounts.
Wich is mean it’s digital code.
I been waiting 48 hours for response from seller and still nothing.
I started to cancel the order and he rejected my cancellation and massage me only “hallo”
I did write to him to cancel or complet my order,
But still nothing response from him wich he marked them item as “Shipped”
And now I can’t cancel the order and no response from him.
And I can’t find anything about “ ask eBay to step in “ or “ money guarantee back “
What to do!
How to I get my money back?
Its my 2nd time been scammed on ebay and no help.
44012
·2 weeks agoI realize it is digital - is there an actual tracking number tied to the purchase?
ar3a17
OP2 weeks agoI bought more than 500 times.
You will receive your item in few hours because of time zones.
It’s login and code.
Ya, there is tracking to purchase with FedEx.
mudshark61369
·2 weeks ago@ar3a17 ,
Since you are located in Denmark but have posted on the U.S. based site's community, the digitally/electronically delivered good policy may differ. Here, sellers of those items are encouraged to also physically mail a code as well as sending it by an electronic method to prove delivery. Where is your seller supposedly located?
There are also special rules for those listings, but they may differ on the European based ebay sites, but not by much. Open the link below to find out what the U.S. rules are.
https://www.ebay.com/help/policies/prohibited-restricted-items/digitally-delivered-goods-policy?id=4289
"I did write to him to cancel or complete my order,
But still nothing response from him which he marked them item as “Shipped”.
You can only request cancellation but a seller does not have to agree to do that. If there was a tracking number provided with the shipped notice, neither you or the seller can cancel the transaction. If you do not receive anything by the last estimated delivery date shown in your purchase history you can file an item Not Received, or Better yet an Item Not As Described dispute, since the item was to be digitally delivered. Read the terms of ebay's Money Back Guarantee,
You may want to login to one of ebay's European sites, the Nederland site ebay.nl for instance, and post about your concern on its community. The people there may be able to give you better advice than we can. You can log into it with your username and password.