How to get your refund when a seller send you a fake item

Hi Guys

I have been on Ebay since January 2014, and i was recently scammed by a bad seller. they basically send me a item that don't match the item description and Ebay automated assistant close my case without properly reviewing my information.

How can i go about solving this issue, I was robbed out of my hard working money .

kevan876

56 View listings

Posted 2 years ago·Last reply 2 years ago

8 comments

simba6

·2 years ago

2327 View listings

If eBay closed your case and you paid by credit card, contact your card company. If not, the payment service you used. What type of case did you file?

tinsoldierunderground

·2 years ago

641 View listings

As the others have posted, if you chose item not received, the bots would automatically close your case because tracking shows that something was delivered to you. If you chose not as described, you should still be in the game for a return/refund.

mtgraves7984

·2 years ago

2740 View listings

@tinsoldierunderground wrote:
As the others have posted, if you chose item not received, the bots would automatically close your case because tracking shows that something was delivered to you. If you chose not as described, you should still be in the game for a return/refund.

@kevan876

I am thinking as @tinsoldierunderground is. Isn't 'Return this item' still an option for you through the transaction?

kevan876

OP2 years ago

56 View listings

thanks for your help. i will try the return this item route!

mtgraves7984

·2 years ago

2740 View listings

@kevan876 wrote:
thanks for your help. i will try the return this item route!

@kevan876

My pleasure! I think you'll have no trouble, but if you do... your next recourse is PayPal (if you used them), then your CC. Godspeed.

kensgiftshop

·2 years ago

389 View listings

@kevan876 wrote:
thanks for your help. i will try the return this item route!

Try this and see if it'll let you open a case.

Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.

Unavailable member

·2 years ago

Their profile isn't available.

When you open a return for Not As described, the seller sends you a return label you ship it back, the seller refunds. Those cases are always won by buyers. No ifs ands or buts. You must have chose something other than not as described to lose a return like that. Possibly you selected I didn't receive it. Which would cause you to lose the case.
Your only alternative now it to file a chargeback for Not As Described through your credit card pr PayPal.

mtgraves7984

·2 years ago

2740 View listings

Before we advise, did you open an Item Not Received claim or a Return request, citing 'Not as Described'?