How to get negative "positive" feedback removed
A vindictive seller has just left me some negative feedback, cloaked as positive feedback, & I'm having difficulties in having it removed.
I have tried entering the seller's eBay name, as well as the item number and the item listing; but I keep getting "Nothing matches the filter or search criteria."
Any other suggestions?
7 comments
dare-2046
·2 years agoYes, I just got my very first false positive feedback, right after the seller issued a full refund. Contact eBay on chat, and tell the rep your seller's eBay ID.
After confirming the item number and its title the eBay rep will escalate your request to an account specialist, and then a few minutes later
You'll get that email within 24 hours as promised, that the false positive feedback comment alone has been removed while retaining the positive rating.
pjcdn2005
·2 years agoWhere are you trying to get it removed?
Have you tried report a seller?
https://www.ebay.com/help/action?topicid=4022
1786davycrockett
OP2 years agoThanks @pjcdn2005 -- I knew it was somewhere in the maze!
albertabrightalberta
·2 years agoHave you tried going to the "contact us" at the bottom of this page?
https://www.ebay.com/help/policies/feedback-policies/feedback-misuse-policy?id=5030&st=3&pos=1&query=Feedback%20misuse%20policy&intent=feedback%20violation&lucenceai=lucenceai&docId=HELP1566#section1
1786davycrockett
OP2 years ago@albertabrightalberta
Yes, I tried that several times -- but the options provided don't include negative feedback cloaked as positive feedback.
@pjcdn2005 pointed me to "Report a seller," which was what I actually needed.
Thanks, anyway!
house*of*paws
·2 years agoHi @1786davycrockett
An eBay CS rep should remove the feedback comment immediately if contacted. It violates eBay police unequivocally.
[I have to admit that your seller has a point, however.] 🙂
1786davycrockett
OP2 years ago@house*of*paws
Initially, the seller stated that she didn't think that it was such a big deal, since the lot of 8 magazines was only a $15.00.
But her description of "Good" for the magazines was a liberal overstatement -- obvious long stretches of missing pages; one magazine with a detached front cover & NO back cover; multiple magazines with huge cut-outs where photographs and coupons had once appeared; one magazine with NO back cover plus obvious missing pages at the end of the magazine; several magazines missing large chunks from the front & rear covers; and so on and so on and so on.
Of the 8 magazines, only ONE could be considered to be in "Good" condition; and the seller only offered to refund me $5.00, from the original price of $15.00. So basically $10.00 for one magazine, plus over $15.00 shipping charges, plus taxes.
No -- I don't think so.
Besides the seller's attitude that she didn't think that it was such a big deal, she also freely admitted that she doesn't bother checking through the magazines which she offers on eBay, to ensure that the contents are complete -- and that's what really bothered me, and why I left her the negative feedback (which I only rarely give to a seller): if an eBay seller is offering to sell an item which has been graded "Good" by eBay standards, then it darn well better be "Good." Otherwise, grade it as "Acceptable," and thoroughly describe the flaws.
Some people should simply not be selling magazines, if they don't wish to take the time to check the contents, as well as the actual front-to-rear condition of each magazine.
I'll stand by the negative feedback which I left for the seller.