How to get an ebay agent to call you back
Summary: firstcomputersvc shared their experience of using eBay's chat service to successfully request a callback instead of dealing with an AI loop. jonathanbrightlight noted that eBay has not accepted incoming phone calls since about 2020-2021, highlighting the callback option as the best approach. stainlessenginecovers pointed out that the original post referred to using the chat for the callback. The discussion emphasized the effectiveness of using the chat service for support.
Thru Chat I was able to request a call back instead of endless loop on ai when i called them.
I already know the status please have ebay call me
eBay Assistant: Sure, I can help connect you with an agent. Currently, you can:
You: Have us call you
eBay Assistant:
Let's see if I can get one of our agents to help you.
An agent can call to help you once you enter your phone number.
Estimated wait time: 7 minutes
Location
Phone number
We may record and analyze this call to enhance the quality of our customer service, including by using artificial intelligence.
You: Continue
eBay Assistant:
Great! An agent will call you at (26X) XXX-XX32 in about 7 minutes to see how we can best help you.
Consider checking your phone, as spam or notification settings may affect our ability to reach you. If you like, you can ask me something else while you wait.
Your call may be recorded for training and quality assurance purposes. If you prefer not to be recorded, please contact us by another option. For more info, see our User Privacy Notice - User Privacy Notice.
jonathanbrightlight
·3 weeks agoeBay hasn't had a phone number accepting incoming calls since about 2020-2021. You're fortunate the number you called just gave you an AI loop instead of being a scammer advertising their number as being eBay's. Getting a callback is always the way to go. (The only exception would be any sellers who have Concierge service, but they know if they have that generally, and it's a relatively small group of sellers.)
stainlessenginecovers
·3 weeks ago@jonathanbrightlight the OP stated it was Thru Chat...
jonathanbrightlight
·3 weeks agoI was responding to their first line:
"Thru Chat I was able to request a call back instead of endless loop on ai when i called them."
stainlessenginecovers
·3 weeks ago@jonathanbrightlight ah yes; I stand corrected. :)