How to ge ebay to step in?seller sent completely wrong product and giving the run around on a refund | Buying

customironinc · 2023-01-19T15:27:57.473000Z

I bought a new aluminum radiator on 1/11 for my diesel truck my 18 year old grandson uses for side work while he is graduating this year and then goes into the Marines in August.It came on 1/14 and i immediately noticed they sent the wrong radiator as soon as i opened the top of the box,it was a cheap plastic tank radiator,when i pulled it out and looked,it was a completely wrong radiator for my truck,not only a cheap product then i ordered.but would not even come close to fitment in my truck.i reported i immediately as not as decribed and contacted the seller for a refund/return.The seller told me to take pictures of the front and back of the shipping box and send it to his "company" and will refund me 100% with no need to ship it back.Waited a few days and heard nothing ,so i messaged again..then all of a sudden needed pictures of the sides of the box and keeps saying"no worries we will refund you immediately and no need to send it back"I messaged again last night that i was getting tired of getting the run around of a refund.They messaged back saying"no worries,we sent it to our "research team" and will refund you the money without sending it back"Then a few minutes later messaged me back"if you need another radiator we will gladly send another one"I made it clear from the beginning we needed a refund,because he needed the truck on 1/17 for a commited/contracted job after school,so we spent 466.00 to have one overnight to a local auto parts store so we can have the truck running on 1/17,so now he is 665.00 in debt.How do i report all this to and ebay agent?o can't find any links or where to do so...i think i should also contact paypal since it was payed for through there?The 2 copied pictures are of what i ordered on their listing..clearly an all aluminum radiator.The other pictures are of what i received right out of the box..clearly a totally wrong radiator and eve if we wanted to just get the truck running..it would even bolt in the truckTired of getting the run around of a refundradiator orderedradiator orderedwhat i receivedwhat i received

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How to ge ebay to step in?seller sent completely wrong product and giving the run around on a refund | Buying | eBay Community