How to escalate to get some real support | Buying

khaliq123 · 2026-05-01T13:21:24.221000Z

I got duped into buying a golf Launch Monitor which turned out to be a scam. The seller listed the product in the US but was actually shipped from China. The shipping was divided into two shipping assignments and one shows delivered but the second still in transit. The shipping keeps updating the status of the shipping but with fake updates (handed over to UPS, handed to FedEx, handed to DHL, ...). Of course I reported the seller as fraudulent. I since also see that the same seller has listed the fake product in many of the eBay stores across the world showing different shipping locations.I escalated the case to eBay as soon as I sensed something strange and I received two different replies, one suggesting to wait 5 days and the other to wait 10 days. After waiting 8 days, I reached out to eBay and I was told my case was approved for a refund (great news) which would be processed in 24-48 hours. After three days and no refund I messaged and was told the first information was wrong and it takes 3-5 business days to process the refund. After 5 days another email, another correction and this time I was told the refund takes 5-7 days and now we are on day 10 with no update. I have sent multiple requests for an update, for escalation to a supervisor, etc but nothing. Any suggestions on how to resolve, so I can move forward.

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How to escalate to get some real support | Buying | eBay Community