Help with REFUND UNPAID POSTAGE | Buying

Thanks 4 the reply

bwwabbit

OP2 years ago

BUMPâ€¦.BUMPâ€¦.

bwwabbit

OP2 years ago

I never got full refunds i havnt even shipped yet, once it gets delivered i get a refund correct? If so theres 2 tracking #s, or shipping labels for it then there needs to be 2 packages correct & 2 packages need to be marked as delivered correct? There will be 1 broken 1 in one box and the i put nothing in the box? If i do that then he will say he got nothing back then it will go back on me and i will get penalized correct?

The seller did 4 different labels for 2 packages i believe that is whats going on

im preety sure if u look at the 4 pics i sent it should clear up some quiestions

wastingtime101

·2 years ago

@bwwabbit wrote:
I never got full refunds i havnt even shipped yet, once it gets delivered i get a refund correct? If so theres 2 tracking #s, or shipping labels for it then there needs to be 2 packages correct & 2 packages need to be marked as delivered correct?

Correct. If you return 1 you will be refunded for 1. If you return 0 you will be refunded for 0. If you return 2 you will be refunded for 2.

There will be 1 broken 1 in one box and the i put nothing in the box?

Incorrect. Do not return an empty box.

i put nothing in the box? If i do that then he will say he got nothing back then it will go back on me and i will get penalized correct?

Correct. It can open you up to penalties on the return, on your eBay account, and beyond if the seller reports you for postal fraud / theft. Really depends on the seller you're working with and what kind of action they may or may not take.

Paying postage due voluntarily was an error. I'm not going to rehash the coulda shoulda wouldas that have already been discussed. There's no way to get that postage due through the open eBay returns while complying with eBay policy, unless the seller decides to work it out with you. It's against the rules here for us to suggest anything that goes against eBay policy.

xvimstore

·2 years ago

8217 View listings

If the seller's return policy have write out that the return cost is charged from buyer,and both of you do not get the return cost agreement ,the buyer will undertake the return cost when it is returned according to the policy

bwwabbit

OP2 years ago

Maybe if i post a couple of pics of what im looking at

â€ƒ

albertabrightalberta

·2 years ago

I can explain it to you but I can't understand it for you.104 View listings

BTW, if I were the seller, I'd just apologize profusely for the mistakes, issue full refunds for BOTH items and tell you to dispose of the broken one!

IMO, that would be the most efficient and honest way to handle this goof-up.

albertabrightalberta

·2 years ago

I can explain it to you but I can't understand it for you.104 View listings

@bwwabbit

Please clarify:

1. Did the seller issue refunds for both items or just for the broken one?
2. Did the seller send return shipping labels for both or just the broken one?

3. I'm totally confused about all the labels you're talking about in post 85 .

It's not clear what you received as far as refunds go. So the following offer recommendations depending on what refunds you received.

If the seller sent refunds for both ($168), they overpaid you for the unbroken one that you want to keep. You don't want to return the unbroken one which cost $84, but you want your $62 back. So the difference is $22 that you should (rightfully) return to the seller. So when you return the broken one, put $22 (cash?) into an envelope, tape it where the seller will find it inside the package and return it.

If the seller only refunded for the broken one, they still owe you $62. Tell the seller you want to be refunded for the shipping charges you had to pay and that they should send a partial refund of your $62 payment for the one they haven't yet refunded.

Then ship the broken item back to the seller with the label you received.

bwwabbit

OP3 years ago

I did question them. â€œThey said thats between u and the sellerâ€

i sent pics of everything

nenu had said

â€œYou can recoup the $62 for both packages @bwwabbit which you paid for the postage due.

First, you are not returning the unbroken item. Ask the seller to refund $62 from that item.

Then return the broken item to get that $84 back, after it returns to the sellerâ€œ

How do i get a partial refund for the 62$ postage due from the unbroken 84$ refund? How does that work?

khetzel

·3 years ago

@bwwabbit wrote:

It's nothing automatic. But assuming you are keeping and not getting a full refund on the unbroken item. You would request the seller to give you a $62 refund out of the $84 you paid for it.

It would be up to the seller to agree or not.

bwwabbit

OP3 years ago

Ok, so as of right now i have 2 refunds for 84 one is broke and one showed up a day late i was going to cancel refund for the unbroken one but i have a bit before these have to be shipped and i need to learn these things if im going to be selling here

thanks 4 help

nenu-5410

·2 years ago

@bwwabbit wrote:
@bwwabbit wrote:
@nenu-5410 wrote:
First, you are not returning the unbroken item. Ask the seller to refund $62 from that item.
How do i get a partial refund for the 62$ postage due from the unbroken 84$ refund? How does that work?
also i dont know if yall got this b4 but I received a refund for both. How can there be a refund for both

Ok, so as of right now i have 2 refunds for 84 one is broke and one showed up a day late
i was going to cancel refund for the unbroken one but i have a bit before

these have to be shipped and i need to learn these things if im going to be selling here

No, don't return the unbroken item. Just pay back the seller $84 minus $62, because you paid the $62 for postage due. Keep the $62, and keep the unbroken item.

Then return the broken item, because the seller already refunded you that $84 for the broken item.

You paid $84 for the unbroken item > the seller already refunded $84.

-- But you paid $62 (which is $31 paid twice) for postage due.

-- So pay back $22 and keep the unbroken item.

You paid $84 for the broken item > the seller already refunded $84.

-- Now return the broken item.

bwwabbit

OP2 years ago

How do i send a payment of just 22$ to the seller?

nenu-5410

·2 years ago

@bwwabbit wrote:
@nenu-5410 wrote:
You paid $84 for the unbroken item > the seller already refunded $84.
-- But you paid $62 (which is $31 paid twice) for postage due.
-- So pay back $22 and keep the unbroken item.

You paid $84 for the broken item > the seller already refunded $84.
-- Now return the broken item.
How do i send a payment of just 22$ to the seller?

You could enclose a $22 check with the broken item you're returning to the seller.

bwwabbit

OP2 years ago

I dont have any checks. Would this be

good even if I didnâ€™t have his consent to take the $ out of the 2nd refund or would it go against me some how? Could u use cash app they have it if they agree?

also the seller sent me a message saying that he bought 2 shipping labels for each package. So it shows 2 items (2 tracking #s) for each package which had 1 item in it??? Also he sent 2 more with the refund they say. The first package ( showing theres 2 n it) both show shipped. the 2nd package( showing theres 2 n it) shows 1 of the 2 in that package being delivered.

what do i do to fix this or what does the seller need to do? Should i take back one package and have them scan the tracking that they missed?

this keeps getting worse and worse

if it werenâ€™t for bad luck id have no luck! Lol

khetzel

·3 years ago

My head still hurts. So is it safe to refuse delivery if something comes $62 postage due? And still get my money back through eBay?

khetzel

·3 years ago

Because that just doesn't sound like something the average buyer should have to deal with. Forking out $62 or telling the seller to send me $62 so I can take delivery.

And then telling him the next day, send me another $84 because that $102 shipping you paid for smashed one of the items.

nenu-5410

·3 years ago

@khetzel wrote:
My head still hurts. So is it safe to refuse delivery if something comes $62 postage due? And still get my money back through eBay?

Yes, you're covered when you refuse delivery if something comes $62 postage due.

Be sure to take a photo of the postage due. Then file an INR to request your refund.

You won't be able to add your photo to the INR. The Add photos is only for return requests, to show the item you want to return. You didn't receive anything in an "Item Not Received" so eBay doesn't have an Add photos for INR refund requests.

But contact eBay, tell eBay it's a postage due INR, and eBay will take notes and tell you that you're covered.

Then after 3 business days, either the seller, eBay, or you will ask eBay to step in. The first tier of case resolution is a bot which wouldn't have looked anyway at the photo you couldn't upload. Instead the bot will only see REFUSED in the tracking (because tracking never says POSTAGE DUE) and close the case without a refund.

So after your lose the case, file an appeal and eBay will refund you because you're covered.

nenu-5410

·3 years ago

@kathiec wrote:

This is the most illogical thing I think I've ever read.

If you do the math you can't recoup what you didn't pay.

Indeed.

@kathiec wrote:
@bwwabbit wrote HERE:
Yeah, but if i refuse the package then im out 168$ for my items right?
Normally if you refuse a package it does negate coverage under eBay's Money Back Guarantee. But one of the exceptions to that rule is that you're allowed to refuse a package that comes postage due. If that happens you should refuse the package then open an item not received case to get a refund. And that's the only way you can recoup postage due through eBay. If you paid with Paypal they used to allow you to open a not as described case case to recoup postage due. I have no idea if that's still the case, but you might want to look into it.

This is the most illogical thing I think I've ever read.

If you refuse the package, you didn't pay postage due -- If you do the math you can't recoup what you didn't pay.

kathiec

·3 years ago

1071 View listings

You're correct, I should have said it's the only way to avoid postage due, not recoup it. See, some of us are willing to admit when we misspoke. You should try it sometime.

bwwabbit

OP3 years ago

The 2nd package or maybe it was the 1st shows this??? This is a mess

bwwabbit

OP3 years ago

WOW! What a response. So I should've refused the packages which showed up on 2 different days recoup the 62 for both packages and file INR to recoup the rest.

Thanks for posting theres some good info here

bwwabbit

OP3 years ago

Or ask the post office to hold while i get paid

i like that option 2

albertabrightalberta

·3 years ago

I can explain it to you but I can't understand it for you.104 View listings

@bwwabbit wrote:
WOW! What a response. So I should've refused the packages which showed up on 2 different days recoup the 62 for both packages and file INR to recoup the rest.
Thanks for posting theres some good info here

No. You can't get back the $62 ($31 for each underpaid shipping). Once you paid that, you can't get it back.

You had 2 options of what to do when your mailman came to collect the postage due.

#1: You could have asked the carrier to hold the packages for a couple of days while you attempted payment from the seller. If the seller sent you $62, you would pay when he tried to redeliver.

#2: If the seller refused to pay you or if you didn't want to deal with the seller, you should have or could have taken a picture of each of the 2 packages marked as "postage due" then refused them.

Tracking would show refused but when you filed INR for both items, you would attach the pictures of the packages showing that they were postage due and that's why you refused them.

Then you'd have received a refund for both.

nenu-5410

·3 years ago

@albertabrightalberta wrote:
@bwwabbit wrote:
@albertabrightalberta wrote:
@bwwabbit wrote:
he sent me 2 separate packages, a couple glass items, 1 broke and one was ok

Anyways he sent me a return on both but theres no option for refunds on unpaid postage?

HOW CAN I GET MY $ BACK FOR THE BROKEN ITEM AND THE 62$ I HAD TO SPEND ON POSTAGE
For the broken item, go to that order and in the dropdown, choose the return reason that the item is broken. The seller will have to either issue a refund (without requiring a return) or will have to pay for a return shipping label which you would have to print and return the broken item.

Having paid the postage due for shipping, you can't get a refund for that unless the seller is honorable and will reimburse you by issuing a refund for both purchases.
WOW! What a response. So I should've refused the packages which showed up on 2 different days recoup the 62 for both packages and file INR to recoup the rest.
Thanks for posting theres some good info here
No. You can't get back the $62 ($31 for each underpaid shipping). Once you paid that, you can't get it back.

You had 2 options of what to do when your mailman came to collect the postage due.

#1: You could have asked the carrier to hold the packages for a couple of days while you attempted payment from the seller. If the seller sent you $62, you would pay when he tried to redeliver.

#2: If the seller refused to pay you or if you didn't want to deal with the seller, you should have or could have taken a picture of each of the 2 packages marked as "postage due" then refused them.

Tracking would show refused but when you filed INR for both items, you would attach the pictures of the packages showing that they were postage due and that's why you refused them.

Then you'd have received a refund for both.

Yes. You can recoup the $62 for both packages @bwwabbit which you paid for the postage due.

First, you are not returning the unbroken item. Ask the seller to refund $62 from that item.

Then return the broken item to get that $84 back, after it returns to the seller.

albertabrightalberta

·3 years ago

I can explain it to you but I can't understand it for you.104 View listings

@nenu-5410 wrote:

Yes. You can recoup the $62 for both packages @bwwabbit which you paid for the postage due.

First, you are not returning the unbroken item. Ask the seller to refund $62 from that item.

Then return the broken item to get that $84 back, after it returns to the seller.

That is a way to get back the $62. But it'll only happen if the seller is honest and the underpayment for the shipping charge was an honest mistake (rather than an attempt at cheating USPS).

bwwabbit

OP3 years ago

How do i get a partial refund on the 62$ from the 84? How does that work?

also i dont know if yall got this b4 but one of the items (the first package broken one) shows up as still being delivered but I received it also theres a refund for both. How can there be a refund for both if one shows up undelivered. Im so confused

khetzel

·3 years ago

@bwwabbit wrote:

(the first package broken one) shows up as still being delivered but I received it also theres a refund for both. How can there be a refund for both if one shows up undelivered. Im so confused

Nenu is saying that "refused" status is the same as "delivered" status to the ebay INR bots.

I have seen other evidence that the "NAD" bots don't even look to see if the item has a delivered status.

When dealing with bots you may have to think like a bot unless you are lucky enough to obtain a human contact actually employed directly by eBay. Best of luck to you.

bwwabbit

OP3 years ago

THATS CRAZY!

it didnt used to be this way, u used to be able to talk to someone now they replaced em all with BOTS 2 cut corners and save $ but what theyâ€™re really doing is running everyone off to other selling sites etc

bwwabbit

OP3 years ago

How do i get a partial refund on the 62$ from the 84? How does that work?

albertabrightalberta

·3 years ago

I can explain it to you but I can't understand it for you.104 View listings

Re my post #42 . I mistakenly quoted @kensgiftshop when I meant to quote @nenu-5410 .

Ken's post is absolutely correct. -- Postage due is a legitimate reason for a buyer to refuse delivery and the buyer is protected.

@nenu-5410 is mistaken in their assertions that the buyer will lose MBG protection for refusal of postage due.

nenu-5410

·3 years ago

@albertabrightalberta wrote:

@nenu-5410 is mistaken in their assertions that the buyer will lose MBG protection for refusal of postage due.

I can't misunderstand it for you either @albertabrightalberta but would you find what I actually wrote?

light-yearsbeyond77

·3 years ago

42 View listings

So, how do you have your "Returns" settings configured on the sales listing for that item/s?

If you have it set to "Free Returns" , then that would be why you had to pay for the return postage. Chances are excellent that you won't be able to recoup those costs.

Is it known how/when the one got destroyed - during shipment to, post-arrival (the customer's fault), or during shipment back to you?

khetzel

·3 years ago

This is all making my head hurt.

If I paid $168 including shipping for something, and it shows up with my mail carrier telling me I will have to pay ANOTHER $62 to have it delivered....

There is no way I am accepting that package. nenu is saying that means I would lose an INR case? An item showing up $62 short on postage is the same as delivered?

house*of*paws

·3 years ago

779 View listings

Did you read my Reply (Message 34) @khetzel . I mentioned a 3rd way of handling the problem: Asking the mail carrier to hold onto the packages until the buyer has a chance to contact the seller about the issue.

IMHO, it usually is preferable to contact the seller INSTEAD of either paying the postage yourself OR refusing delivery. I've done this a number of times with successful results. My sellers have always paid the postage due so that I could pick up the packages from my PO.

khetzel

·3 years ago

@house*of*paws wrote:
Did you read my Reply (Message 34) @khetzel . I mentioned a 3rd way of handling the problem: Asking the mail carrier to hold onto the packages until the buyer has a chance to contact the seller about the issue.

IMHO, it usually is preferable to contact the seller INSTEAD of either paying the postage yourself OR refusing delivery. I've done this a number of times with successful results. My sellers have always paid the postage due so that I could pick up the packages from my PO.

I did read your message. It just seems to me that something shows up with $62 insufficient postage would have to be some kind of scam. I would want as far away from that transaction as possible, quickly.

Logically, before reading this thread that makes my head hurt, I would have thought INR was the correct approach.

house*of*paws

·3 years ago

779 View listings

Hi @bwwabbit

Iâ€™m so sorry â€¦ but there is no way to get compensated for â€˜postage dueâ€™ that you paid your carrier voluntarily.

I always advise buyers to ask their mail carrier to hold onto their package(s) until they can request the postage due from their seller.

You should be able to get your original payment refunded in full â€¦ but Iâ€™m afraid the $62 is the cost of the lesson I hope you learned for the future. If I knew of anything you could do about it â€¦ I would surely tell you.

nenu-5410

·3 years ago

You are getting bad advice, @bwwabbit.

@kensgiftshop wrote:
Next time it happens, refuse the package, then file and INR and select, postage due.

There's no spot on an INR to select postage due.

@kathiec wrote:
@bwwabbit wrote:
Yeah, but if i refuse the package then im out 168$ for my items right?

i had to pay 31$ to get each package out so basically 62$ i had to pay for unpaid postage
Normally if you refuse a package it does negate coverage under eBay's Money Back Guarantee. But one of the exceptions to that rule is that you're allowed to refuse a package that comes postage due.

If that happens you should refuse the package then open an item not received case to get a refund. And that's the only way you can recoup postage due through eBay.

1. When you refuse a delivery, tracking will display REFUSED.

2. Then an INR will close with no refund because eBay considers REFUSED is Delivered.

3. But if you win the INR, you'd get $168 only, no $62. AN INR IS NOT THE WAY TO RECOUP POSTAGE DUE.

4. Tracking won't show "postage due" for MBG to work: Scanners don't have a "postage due" button.

5. You can't upload a receipt for the postage due to the INR: There's no photos option in an INR.

@albertabrightalberta wrote:
For the broken item, go to that order and in the dropdown, choose the return reason that the item is broken.

The seller will have to either issue a refund (without requiring a return) or will have to pay for a return shipping label which you would have to print and return the broken item.

Having paid the postage due for shipping, you can't get a refund for that unless the seller is honorable and will reimburse you by issuing a refund for both purchases.

This is the only workable solution.

1. Click RETURN THIS ITEM to start a return request using ARRIVED DAMAGED on the broken item.

2. To get your postage due back, ask the seller to refund $62 from the $84 for the OK item.

If both glass items were in the same listing, you'll work the above in a slightly different way.

myangelandmyprincess

·3 years ago

3035 View listings

"When you refuse a delivery, tracking will display REFUSED.

2. Then an INR will close with no refund because eBay considers REFUSED is Delivered."

Postage due is one of the exceptions. The buyer would show proof of postage due and be able to get the money back.

This is what they were told they should have done. Not what they should still do after they have already paid the postage due.

Now that they have paid the postage due they have to depend on the seller doing the right thing to refund the additional postage.

rseuqinh

·3 years ago

@myangelandmyprincess wrote:
"When you refuse a delivery, tracking will display REFUSED.

2. Then an INR will close with no refund because eBay considers REFUSED is Delivered."

Postage due is one of the exceptions. The buyer would show proof of postage due and be able to get the money back.

This is what they were told they should have done.

Yes, multiple responders here advised to refuse delivery next time, then file an INR for don't-pay-the postage due.

But the buyer cannot "show proof of postage due" -- there's no facility to upload anything or add photos to an INR: There are just I want a refund/I want the item, and a comment box which won't affect the decision.

Whether the buyer uses eBay Messages to send proof to the seller or contacts eBay Customer Support ahead of 1. the seller 2. the buyer 3. eBay itself asking eBay to step in, the bot will overrule CS and automatically close the INR without a refund ... because tracking shows Refused.

myangelandmyprincess

·3 years ago

3035 View listings

@rseuqinh wrote:
@myangelandmyprincess wrote:
"When you refuse a delivery, tracking will display REFUSED.

2. Then an INR will close with no refund because eBay considers REFUSED is Delivered."

Postage due is one of the exceptions. The buyer would show proof of postage due and be able to get the money back.

This is what they were told they should have done.
Yes, multiple responders here advised to refuse delivery next time, then file an INR for don't-pay-the postage due.

But the buyer cannot "show proof of postage due" -- there's no facility to upload anything or add photos to an INR: There are just I want a refund/I want the item, and a comment box which won't affect the decision.

Whether the buyer uses eBay Messages to send proof to the seller or contacts eBay Customer Support ahead of 1. the seller 2. the buyer 3. eBay itself asking eBay to step in, the bot will overrule CS and automatically close the INR without a refund ... because tracking shows Refused.

Even if auto closed they will win an appeal. It is the proper procedure for when this happens. It's the only way to ensure not being out money. If you pay the postage there isn't a way to enforce getting it back at all.

nenu-5410

·3 years ago

@myangelandmyprincess wrote:
Even if auto closed they will win an appeal. It is the proper procedure for when this happens. It's the only way to ensure not being out money. If you pay the postage there isn't a way to enforce getting it back at all.

When a buyer wins an appeal, eBay pays for the appeal. And the seller gets away.

That's because eBay already made the original decision. (This section was moved to internal policy, to "prevent abuse" per Trinton. Then that user ID has been renamed Anonymous. Following, those posts have been archived from public view.)

myangelandmyprincess

·3 years ago

3035 View listings

@nenu-5410 wrote:
@myangelandmyprincess wrote:
Even if auto closed they will win an appeal. It is the proper procedure for when this happens. It's the only way to ensure not being out money. If you pay the postage there isn't a way to enforce getting it back at all.
When a buyer wins an appeal, eBay pays for the appeal. And the seller gets away.

That's because eBay already made the original decision. (This section was moved to internal policy, to "prevent abuse" per Trinton. Then that user ID has been renamed Anonymous. Following, those posts have been archived from public view.)

I understand that is what happens on the appeal. My concern wouldn't be the seller paying out it would be the buyer getting a refund and not being out additional money. Again if they don't go this route they have no recourse to recoup any money they pay out for postage. They are depending on the seller to be honest and refund. They can contact a seller to see if they will before accepting but if the seller doesn't respond or indicates they won't refuse the package.

nenu-5410

·3 years ago

@myangelandmyprincess wrote:
@nenu-5410 wrote:
@myangelandmyprincess wrote:
Even if auto closed they will win an appeal. It is the proper procedure for when this happens. It's the only way to ensure not being out money. If you pay the postage there isn't a way to enforce getting it back at all.
When a buyer wins an appeal, eBay pays for the appeal. And the seller gets away.

That's because eBay already made the original decision. (This section was moved to internal policy, to "prevent abuse" per Trinton. Then that user ID has been renamed Anonymous. Following, those posts have been archived from public view.)
I understand that is what happens on the appeal. My concern wouldn't be the seller paying out it would be the buyer getting a refund and not being out additional money. Again if they don't go this route they have no recourse to recoup any money they pay out for postage. They are depending on the seller to be honest and refund. They can contact a seller to see if they will before accepting but if the seller doesn't respond or indicates they won't refuse the package.

The buyer didn't pay postage due. The responders said next time, refuse delivery and file an INR.

And if they do go this route, they still don't have any recourse to recoup the postage due, if you do the math.

xvimstore

·2 years ago

8217 View listings

You are right to say

nenu-5410

·3 years ago

@nenu-5410 wrote:
You are getting bad advice, @bwwabbit.

@kensgiftshop wrote HERE:
Next time it happens, refuse the package, then file and INR and select, postage due.
There's no spot on an INR to select postage due.

@kathiec wrote HERE:
@bwwabbit wrote:
Yeah, but if i refuse the package then im out 168$ for my items right?

i had to pay 31$ to get each package out so basically 62$ i had to pay for unpaid postage
one of the exceptions to that rule is that you're allowed to refuse a package that comes postage due. If that happens [i.e. next time] you should refuse the package then open an item not received case to get a refund. And that's the only way you can recoup postaguye due through eBay.
1. When you refuse a delivery, tracking will display REFUSED.
2. Then an INR will close with no refund because eBay considers REFUSED is Delivered.
3. But if you win the INR, you'd get $168 only, no $62. INR IS NOT THE WAY TO RECOUP POSTAGE DUE.
4. Tracking won't show "postage due" for MBG to work: Scanners don't have a "postage due" button.
5. You can't upload a receipt for the postage due to the INR: There's no photos option in an INR.

A buyer is covered @albertabrightalberta by the MBG if they refuse delivery of an item that arrives with postage due. Then

1. The tracking will show REFUSED, like this:

Notice that

4. The tracking won't show POSTAGE DUE nor any reason at all for the REFUSED.

And when the buyer starts an INR refund request, like this:

5. There is no way on the INR page to add proof of the postage due.

While the buyer can call eBay Customer Support or send proof via an eBay Message to the seller, when eBay finally steps in,

2. The bot will see the REFUSED in tracking and close the case without a refund.

To stand in for Postage due, the carrier has to misuse e.g.

Available for pickup = DELIVERED to eBay

Notice left = DELIVERED to eBay

Receptacle blocked = DELIVERED to eBay

just like Refused = DELIVERED to eBay. So in every which way, eBay considers the INR delivered with no refund, despite it is postage due and the buyer is covered.

After losing the INR, the buyer can appeal, then eBay not the seller issues the refund to the buyer.

albertabrightalberta

·3 years ago

I can explain it to you but I can't understand it for you.104 View listings

@bwwabbit wrote:

HOW CAN I GET MY $ BACK FOR THE BROKEN ITEM AND THE 62$ I HAD TO SPEND ON POSTAGE
PLEASE HELP

Please don't yell at us in all caps. We aren't the enemy and are trying to help.

For the broken item, go to that order and in the dropdown, choose the return reason that the item is broken.

The seller will have to either issue a refund (without requiring a return) or will have to pay for a return shipping label which you would have to print and return the broken item.

Having paid the postage due for shipping, you can't get a refund for that unless the seller is honorable and will reimburse you by issuing a refund for both purchases.

You can leave appropriate (factual and unemotional) feedback for the seller stating that, "Received both items with postage due which cost me $62 extra. To add insult to injury, one item arrived broken."

bwwabbit

OP3 years ago