Feedback or Lack of
I'm a buyer who pays immediately. Why do sellers expect the buyer to provide positive feedback before they will?
23 comments
I'm a buyer who pays immediately. Why do sellers expect the buyer to provide positive feedback before they will?
tobaccocardyahoo
·2 years agoI have Ebay leave FB automatically for buyers.
FB for buyers is meaningless, since no negative remarks are permitted,
Some buyers like the increase in their FB count, so it costs me nothing, not even time to give those buyers what they crave.
The FB system is a relic of the days when there was no policing of any type on Ebay, and no refunds of any sort.
Nobody loved that system more than Pierre because it never cost him any money, not in people, not in fee refunds.
soh.maryl
·2 years agoIt doesn't really matter what sellers expect with regard to feedback, does it, since FB is entirely voluntary/optional for both buyer and seller?
toomuchstuffagain35
·2 years agoIt's not so much "before I will" but rather that I like to see the item has been delivered (and hopefully had positive FB from the buyer) before I leave FB.
soh.maryl
·2 years agoDoesn't tracking prove delivery?
tobaccocardyahoo
·2 years agoFor many years, the credit card issuers did not accept tracking without a signature on delivery as proof of delivery. They also did not accept a signature on delivery if the address was not one of the addresses shown on the buyer's account. If buyers wanted their account which billed to their home shipped to their office, the office address had to be added to their account. Have not had an INR chargeback dispute to know, first hand, if that has changed.
If the shipping address did not match the credit card issuer's AVS system, the seller always lost an INR dispute. Most line marketplaces and PayPal do not provide sellers access to AVS.
When PayPal started accepting tracking as POD, PayPal had to refund the buyers out of their pocket if challenged.
mudshark61369
·2 years ago@4bigpink,
There is not one thing a buyer can do, that will harm a seller unless they pay for an item. So what you have is Payment required, Feedback optional.
@redlinear,
"They should go straight to a single 5 star system.
Buyers just choose ONE and the seller never knows which buyer left feedback".
For awhile ebay did have a 5 star system, but it was terribly flawed. A 3 star rating which should be considered a neutral and not count against a seller's percentage, was actually a negative. If a seller received all 4 star ratings, they were considered to be below standard and could be sanctioned or become NARU. You were probably selling back in those days and should remember how ebay messed that one up.
If a seller wasn't allowed to know who left a rating, what good would the BBL be? For me since my listings are 99% auctions, I want to have the option to check a buyer's feedback left, and bid retractions, so I can avoid possible issues and/or use the BBL.
redlinear
·2 years ago@mudshark61369
I don't remember a simple star system. Must have been before 98.
I just think if they got rid of the goofy star rating thing they have now, and feedback.
Just go with a single 5 star.
And the rating mean nothing to eBay, just for buyers to look at.
As a seller, you couldn't see which buyer clicked which star.
That way, a seller couldn't be upset with any particular buyer. And throwing a fit to eBay customer support would do no good since the seller would have no idea why.
It would just eliminate the "he said, she said", or who's story should we believe.
Probably get rid of a massive headache for eBay.
As a seller, you wake up one morning to see your 5 stars, are now 4.2 and have no idea why aside from somebody didn't like something, or just one of those customers that can't be satisfied no matter what.
It'd just be easier on everybody, IMO
house*of*paws
·2 years agoHi @4bigpink
Because buyers are the first to know whether the transaction is successful.
[Also, only buyers can choose which feedback to leave. Sellers can just leave positive feedback … or nothing.]
varebelrose
·2 years agoWhen I was selling here, I always left positive feedback for the buyer when the item was shipped. I see it as no different than a clerk at a B&M store telling a customer 'Thanks!"
bennotbill
·2 years agoFeedback is yesterdays news. Ignored by many sellers and buyers alike. Except for revenge feedback which benefits no one.
soh.maryl
·2 years agoYou know all this, so just a reminder:
Feedback is optional for either party in a transaction. Neither is required to leave it.
It does not matter, in the grand scheme of things who leaves it first.
Buyers can only be given positive feedback.
You have 546 feedback. Seems like that would be enough to ensure your reliability to any seller.
redlinear
·2 years agoIt does not matter? Sure seems to matter a Great Deal to eBay.
eBay has spent tons revamping the feedback. How it's shown to others, you can now write a short novel for feedback, you can now add pictures, and more.
ALL this for something that doesn't matter?
ALL this AND, You gotta know...feedback issues make up most of eBay's complaints with most of their customer support dealing with feedback issues non stop.
I'm going to venture out there and say it means something to the great intelligence that finds and displays search results.
ittybitnot
·2 years agoeBay has spent tons revamping the feedback. How it's shown to others, you can now write a short novel for feedback, you can now add pictures, and more.
ALL this for something that doesn't matter?
@redlinear
Plenty of us have been wondering about that....all that time and resources spent on a system that is one sided and does not allow the truth to be told anyway. There are far worse problems on eBay than the "feedback" display which now requires an extra step to actually view, and the results skewed by a "most relevant" sort.
Buyer IDs can only receive a positive review. Getting 10 or a 1000 reviews will never change your 100%. Good buyers and the biggest buyer scam artists on the site have the exact same 100%. We can no longer see what a buyer purchased for that green donut review either. Was it for a $1000 item, or a cheap trinket for $5.99? Did they "buy" 10 of the latest I Phones, and file phony claims on all of them?
Yes, you can add pictures and paragraph responses, but until a seller is allowed to tell the truth there isn't really any incentive to participate at all.
As a buyer I don't care if I ever get another feedback. Actually, you have to sell to me anyway or face the consequences. I am buying products, not green donuts.
soh.maryl
·2 years agoRe-read my post please. My statement was that it doesn't matter who leaves feedback first, which was the original topic of this thread, I believe.
mudshark61369
·2 years ago@4bigpink,
"I'm a buyer who pays immediately".
Very good, you've fulfilled the minimum requirement expected of you as a buyer. Do you need a thank you from a stranger for doing that?
"Why do sellers expect the buyer to provide positive feedback before they will?"
Who is the first to know if a transaction was a good one, the seller who shipped the package or the buyer who received it? I'm not going to count your feedback left for buyers, but if you left feedback first as a seller, how many were reciprocated? You received 130 feedback for selling, is that how many items you actually sold, as your selling feedback suggests or did you sell more?
Buyers who are protected by the Money Back Guarantee can only receive positive feedback. Sellers, who can receive negative neutral and positive feedback basically have no protections against scam buyers, who may do the things posted by stainlessenginecovers and more they didn't post.
Sellers are judged by the feedback they receive, buyers by the feedback they leave.
buyselljack2016
·2 years agoI leave feedback for the buyer when the item ships.
As a buyer......................... why do you need feedback?
simba6
·2 years agoFeedback just needs to go away. eBay has protection in place so it's as outdated as the sport of fox tossing.
Unavailable member
·2 years agoWhen I buy, I do look at feedback. Money isn’t the only thing I’m concerned about losing.
redlinear
·2 years agoPlus 1!
They should go straight to a single 5 star system.
Buyers just choose ONE and the seller never knows which buyer left feedback
eburtonlab
·2 years agoThey should go straight to a single 5 star system.
Buyers just choose ONE and the seller never knows which buyer left feedback
As a buyer, I prefer being able to see what items sellers are actually getting positive feedback ratings for, rather than just looking at a number or a star ranking.
That way when a seller that has a hundred feedback ratings for selling only keychains starts selling expensive cameras, I am easily able to avoid buying from that seller.
The current feedback system is not necessarily always capable of distinguishing great sellers from merely good ones -- since even great sellers can get undeserved negatives from time to time, and mediocre sellers can still manage to have excellent feedback.
The current feedback system does, however, provide numerous ways to detect many types of scammers, though, if used correctly.
Doing away with transaction-based feedback entirely, or else replacing it with something less transparent, would be a huge gift to scammers that want to pose as good sellers. That would be extremely bad both for all good sellers and all buyers.
toomuchstuffagain35
·2 years agoI'd like to see FB for buyers go away, but as a seller I like reading nice FB from buyers, and some buyers LIKE to leave FB.
stainlessenginecovers
·2 years agoJust a few reasons (although I just do it automatically which is just one thing I don't have to deal with)
1.) because buyers leaving feedback tells the seller that
a.) you are ok with the item
b.) the item got there
2.) Just because a buyer pays does NOT make the 'transaction' fantastic!
a.) what if a buyer returns it?
b.) what if a buyer leaves unwarranted negative feedback?
c.) what if a buyer opens a return for a falsified reason and ships back a Rock?
d.) what if the buyer opens a 'charge back' with their credit card company?
12345jamesstamps
·2 years agoI leave feedback usually immediately for cheapie sales.
For high end sales I prefer buyer to leave feedback first...so I know everything is OK...otherwise, if buyer is not happy but I leave a "great buyer" feedback first before buyer and buyer leaves me a "negative feedback"...it kind of knocks out buyer is not a "great buyer"....but I already left feedback.