feed back removed

Hi, recently bought a car part didn't have time to put it on right away turned out to be defective. It was past 30 days seller refused refund or replacement. Okay policy says 30 days, so I am out $115, but at least I can leave negative feed back for defective item. Feedback does not show up for the seller, I message Ebay , no response, so week later I choose have a representative call me, I get call all sounds helpful. She tells me they have gone to automated system for sellers to remove feedback and the seller had it removed. She read my feedback, didn't think it violated any policies, but a different department handled that she would send it to them for human review of my feedback and I should hear back in 24 -72 hours. A week later nothing, I try the email method in help and contact again, pointing out that I am getting no response and only want my feedback reinstated or to know why it was removed. A week later here I am no response of any sort. If feed back can be removed by sellers, it is kind of useless. If have left negative feedback make sure it isn't removed. Anyone else having similar problems? Thanks

knicfizix

755 View listings

Posted 2 years ago·Last reply 2 years ago

7 comments

buyselljack2016

·2 years ago

107 View listings

@knicfizix

eBay does not "reinstate" feedback that has been removed. Make no difference why it was removed.

The CSR provided a response to placate you and end the call.

lacemaker3

·2 years ago

4, 3, 2, 1 ... Earth below us, drifting, falling ... Floating weightless, calling, calling ...690 View listings

If a return request was decided in the seller's favor, and then the buyer leaves negative feedback because they can't return the item, then the buyer was demanding something that was not included in the terms or description of the sale (a longer return policy).

eBay doesn't allow buyers to leave negative feedback in that situation, so it qualifies for removal because of that, even if you didn't say anything that was against policy. No matter what your intention was, leaving negative feedback in that situation seems vindictive or vengeful.

I'm sorry this didn't go better for you, but that is why the feedback was removed.

martin2001

·2 years ago

55983 View listings

@lacemaker3 wrote:

If a return request was decided in the seller's favor, and then the buyer leaves negative feedback because they can't return the item, then the buyer was demanding something that was not included in the terms or description of the sale (a longer return policy).

eBay doesn't allow buyers to leave negative feedback in that situation, so it qualifies for removal because of that, even if you didn't say anything that was against policy. No matter what your intention was, leaving negative feedback in that situation seems vindictive or vengeful.

Can you quote bay's policy regarding such a removal? I doubt that leaving negative FB after an unfavorable decision would be a reason for removal. The buyer had bad experience and left FB expressing their negative experience with the transaction. Unless negative FB contains threats, prohibited language etc, there is nothing vengeful based on the timing. Does ebay mention anywhere that perceived vengefulness is a reason for a removal (it the content of FB is OK)?

lacemaker3

·2 years ago

4, 3, 2, 1 ... Earth below us, drifting, falling ... Floating weightless, calling, calling ...690 View listings

@martin2001 wrote:
@lacemaker3 wrote:

If a return request was decided in the seller's favor, and then the buyer leaves negative feedback because they can't return the item, then the buyer was demanding something that was not included in the terms or description of the sale (a longer return policy).

eBay doesn't allow buyers to leave negative feedback in that situation, so it qualifies for removal because of that, even if you didn't say anything that was against policy. No matter what your intention was, leaving negative feedback in that situation seems vindictive or vengeful.

Can you quote bay's policy regarding such a removal? I doubt that leaving negative FB after an unfavorable decision would be a reason for removal. The buyer had bad experience and left FB expressing their negative experience with the transaction. Unless negative FB contains threats, prohibited language etc, there is nothing vengeful based on the timing. Does ebay mention anywhere that perceived vengefulness is a reason for a removal (it the content of FB is OK)?

The deciding issue in this case was that the buyer made an unreasonable demand, i.e. asked for something that was not part of the original listing, a return after the return policy had expired.

https://www.ebay.com/help/policies/rules-policies-buyers/abusive-buyer-policy?id=4374

knicfizix

OP2 years ago

755 View listings

Thanks for the answer as to their reasoning. However I disagree with it (I know that won't help) if hadn't asked for a refund, couldn't I have just left negative feedback for a defective item. No matter what, they are selling defective product. Makes me have a lot less faith in feedback if sellers can just remove it. I thought disagreeing was the purpose of allowing a seller response. I try to stick with Amazon I guess.

kathiec

·2 years ago

1068 View listings

@knicfizix wrote:
Thanks for the answer as to their reasoning. However I disagree with it (I know that won't help) if hadn't asked for a refund, couldn't I have just left negative feedback for a defective item. No matter what, they are selling defective product. Makes me have a lot less faith in feedback if sellers can just remove it. I thought disagreeing was the purpose of allowing a seller response. I try to stick with Amazon I guess.

You're putting too much faith in Amazon. They also won't let you return a defective item after 30 days. And if it was purchased from a third-party seller on Amazon all they're ever going to do is tell you to contact the seller. So the real solution is to not wait beyond 30 days to test things out.

bonjourami

·2 years ago

2513 View listings

You have six months to file an item not as described at Paypal or your cc.Sounds like you were past the sixty day timeline for feedback if it never showed up.