False Tracking Scam
Summary: gomdoli expressed frustration over a declined appeal regarding a false tracking scam by a seller, despite providing proof from a local post office. eoma689485 suggested obtaining written proof from the post office and contacting eBay or starting a chargeback. dbmm-media advised filing an 'Item Not As Described' claim and including the letter. rhiggsbear asked if the correct address was verified. mudshark61369 provided detailed advice on appealing the decision, avoiding sellers with potential false tracking scams, especially focusing on sellers from China, and emphasized the limitations eBay faces due to postal privacy regulations.
I am writing to express my frustration regarding a recent appeal that was wrongly declined. The seller used a fraudulent 'False Tracking' number. Even though I provided official documentation from my local post office verifying that the package was not addressed to me, my appeal was denied based solely on the automated 'delivered' status in the order details.
This loophole actively allows scammers to exploit your platform. As an eBay user of more than 30 years, I highly recommend modifying this feature so customer support manually reviews official postal carrier alerts to prevent future fraud.
mudshark61369
·1 month ago@gomdoli ,
"Even though I provided official documentation from my local post office verifying that the package was not addressed to me, my appeal was denied based solely on the automated 'delivered' status in the order details".
If you start a claim with your payment source, that automatically cancels your Money Back Guarantee (MBG) protections. So try appealing before doing that.
What @eoma689485 wrote about getting info from the USPS on their stationary and adding a scan or clear photo of it, will work when one appeals a turned down item Not Received dispute. eBay will not accept emails from any shipper, as proof of delivery elsewhere since emails can be faked.
As far as ebay denying item not received claims goes, they are hamstrung by Federal postal privacy regulations. They can only see what you do on your tracking info, Delivered in your (zipcode). They cannot access the actual label information, address or package type/size/weight, any more than you can since they are not a part of the shipping contract.
You can avoid the problem by not buying from sellers based in China where most of the fake tracking scams originate, and by checking each seller's feedback profile before buying from them. Because many China based sellers are registered in the U.S. and/or give U.S. locations for their items, it can be hard to weed them out. If you open the link below, and read what I wrote in it about recognizing chinese sellers it can save you time and money. Using the "Newest " filter my reply is the 3rd one down.
https://community.ebay.com/forum/buying-57914/topic/why-is-ebay-backing-china-sellers-with-a-lie-in-there-post-there-location-171054/#M526369
rhiggsbear
·1 month agoAnd did you verify the address you have on file with eBay is your correct address, correct?
gomdoli
OP1 month agoI did.
dbmm-media
·1 month agofile a INAD, and if then when you get the label to return you send a copy of the letter
eoma689485
·1 month agoTwo choices at this time:
#1. Contact your local Post Office and get proof in writing on their letterhead about the package not being addressed to you, and not delivered to you. Then contact eBay so you can submit your proof.
#2. Contact your funding source and start a chargeback.