Fake tracking number scam
I bought a product from a seller on eBay. It was never delivered. The seller provided false tracking information that eBay is relying on to deny my claim. My credit card company is relying on eBay's denial to deny my claim. I have proof from UPS that the tracking number used is fraudulent. eBay won't allow me to present it. This is an ongoing problem with eBay, as there are numerous Facebook groups complaining of the same problem with tracking numbers for other products delivered to the same zip code being reused fraudulently. The seller is no longer listed as a seller on eBay and is not contactable. eBay claims that since I contacted my credit card company about the problem that eBay will not review the case and closed it. I believe eBay is well aware of this scam and turns a blind eye to it so they can make money off the transaction and then stonewalls customers.
marnotom!
·5 months agoIs your credit card issuer aware that you filed the chargeback because of false tracking information, or do they just know that you didn't receive an online purchase? Is eBay?
rseuqinh
·5 months agoThink about it @mikeb24131 -- you are already getting a refund from your credit card company.
Why would you expect the eBay case to stay open, so that you get a double refund?
mikeb24131
OP5 months agoI’m not getting a refund from anybody. The credit card company is denying me based on what eBay told them. That’s what I wrote.
rseuqinh
·5 months agoYou made the wrong moves. First step, click RETURN THIS ITEM to start a MISSING PARTS OR PIECES return request at eBay: Check if you can still click that now @mikeb24131 even though your eBay item not received case is closed.
Second step, open a Delivered to the wrong address dispute at PayPal. Not an Item not received dispute. Again here as before on eBay, wait for the outcome.
Last step, file a fraud chargeback at your credit card. Cite that it's a Fake tracking scam.
mikeb24131
OP5 months agoWhy do I need to worry about right or wrong moves? This isn’t a game. They ripped me off. Please refrain from further comments. I’m not asking for suggestions or moves. I’m simply posting my experience so that someone else won’t fall victim to similar predatory behavior
jonathanbrightlight
·5 months agoThe way they avoid falling victim is by taking the steps that are being suggested.
kalyoth
·5 months agoThe behavior offered to you is called being personally responsible. It very well may help you in the future, not just others, since you claim to be a victim of it.
ccomic
·5 months agoUnfortunately it very much is a game, and one that bad sellers are very good a playing. I agree with you that new buyers are very likely to make a misstep. I don't think anyone is saying it should be this way.
ccomic
·5 months agoI would say eBay knowing about it is a pretty safe bet. I don't believe they deny claims for the explicit purpose of profiting from fraud, but I don't believe its a coincidence that the system they put it in place also just happens to reduce their payouts. I find it exceptionally hard to believe that eBay isn't fully aware that some of the claims they deny are legitimate.
Now, what do we do about that? Never shop eBay again or go ahead and accept the risk? I personally would do the latter, but only on certain items, and never on anything expensive.
I reviewed the 33 purchases I made over the last 2 years and found 8 had issues, 3 of which I was not compensated for. So I consider myself lucky based on what I read here, but still, eBay is at best a 90% return on purchase price for me. So I mentally need to add an imaginary 10% to everything I buy here and think of it as self-funded fraud insurance. Add an extra 10% to everything you buy here and put it in a jar. Then when you are cheated, pay yourself out of the jar 😁.
jonathanbrightlight
·5 months agoIf you've already gone to your credit card company, eBay is out of the picture, but they have struggled to deal with this issue anyway. Make sure you speak to the fraud department at your card issuer, they've usually been the most effective at helping buyers deal with this type of scam. What type of proof did UPS give you, by the way?
mikeb24131
OP5 months agoI’m sure it’s buried in the TOS somewhere that if you appeal to your card company eBay can deny you. But that’s totally unfair and deceptive. Particularly if the complainant has proof they didn’t have when the case was active. And I’ll stand by my belief that eBay is fully aware of these scams and ignores them.