eBay's beyond ridiculous refund process | Buying

two-oaks · 2024-09-06T03:43:37.410000Z

Just got off the phone w/eBay's pathetic customer service (used to be top-of-the-line but now it's in the gutter) and now I will be contacting Visa to receive a $1330 refund. Here's the truncated story via bullet-points:1) Won an auction for an 1842 U.S. gold coin from a U.S.-based seller but had my suspicions about the seller. But was confident I was taking zero risk because eBay has always had my back in the past. I paid $1330 for the coin.2) Wasn't really surprised when I opened the envelope and discovered two pennies: value 2 cents / $0.02. Because of my suspicions, I videoed the opening of the envelope & took a photo of the contents. 3) Opened a case with eBay to get a refund.4) After two phone conversations with eBay's non-U.S. customer support, they are requiring me to ship the two pennies back to the seller in order to receive my refund .., which is beyond ridiculous. As a matter of principal, I will not be shipping two pennies back to a seller which obviously set this whole thing up to steal money. eBay's return/refund procedures & policies are obviously flawed and have zero flexibility. Since I paid using my Visa, I will be contacting them tomorrow to receive my $1330 refund and will also file a case with the local sheriff's department.If you're curious about the coin ... eBay item number:156364611307

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eBay's beyond ridiculous refund process | Buying | eBay Community