eBay Technical Hiccup Error Message | Buying

ibrakeforbooks · 2024-03-27T15:49:50.735000Z

I purchased an item on3/10/24 that has never arrived. USPS Tracking says a ticket was issued for this item but it was not dropped off. I opened a case through eBay and contacted the seller. Seller responded saying they mailed it on 3/12/24 and asked if I still want a refund. I attempted to respond to seller saying yes I do want a refund since I have not received the item. However when I click on the Respond to seller link, I get the message Oops, we have a technical Hiccup. I tried responding another way by going into the open case option where it says action required on my part, but I received the same error message there. I tried to contact through EBay Help, but the automated system does not address a technical Hiccup issue, and none of the other options are helpful. I looked online to find a telephone number for eBay customer service, but even by telephone I am only able to speak with automated message that only offers same options as online Chat Help. I am a long time eBay customer but I wonâ€™t feel comfortable using eBay again if I am not able to get this customer service issue resolved!

Discussions

eBay Technical Hiccup Error Message | Buying | eBay Community