Ebay reps & supervisors give conflicting information, yet won't stand by their words. | Buying

amazingsecondshop · 2024-03-24T14:57:22.003000Z

I purchased an ebay item and received a different item. I contacted the seller for a return label and did not receive one. I contacted ebay help for a label and was told if I did not receive a label within 4 business days, I would receive a refund and get to keep the item. After 5 business days, I did not have a label and contacted ebay for a refund. The rep opens a case and the supervisor, Niel Patrick, says to let the case close, to contact ebay for a refund (and I can keep the item). The case closes, contact ebay and they open another case to process my refund, but the case is denied. I contact ebay again and chat with a supervisor, Kate. She reviews the multiple customer service chats, and acknowledges the conflicting information given to me by ebay, but says there is nothing she can do. This has been incredibly frustrating as I contacted ebay 5 times and chatted with 3 supervisor for almost 3 hours total time. Really not fair since I received a different item than purchased.

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Ebay reps & supervisors give conflicting information, yet won't stand by their words. | Buying | eBay Community