Ebay removed the "report item" button
Summary: La discusión comienza con kenagain2007 destacando la eliminación del botón "reportar artículo" en eBay, lo que parece ser un tema de preocupación. A lo largo del intercambio, varios participantes, incluyendo redmodelt, soh.maryl, y jonathanbrightlight, también expresan su opinión sobre el cambio, destacando una falta de mecanismos claros para seguir compromisos y una percepción de falta de seriedad por parte de eBay respecto a las normas de la comunidad. Un subtema emerge cuando powell-collectibles aborda el comportamiento y compromiso de otros miembros del foro, provocando una respuesta de jonathanbrightlight sobre las promesas no cumplidas. La conversación parece reflejar una mezcla de frustración y sorpresa entre los participantes por estos cambios en la plataforma.
eBay has lost all respect and support for the buyer. They do everything to protect the fraudulent seller. They delete any negative feedback, they removed the capability to report an item that has deceiving description, they won't listen to a buyer's concern and ability to return an item when the seller gives you an item with deceiving order. Everything now is protect the scam seller and screw the buyer. I once ordered a 15 ft outdoor umbrella. I received an envelope with a couple of plastic beads. I complained and eBay wouldn't do anything because they claim the item was delivered. Best thing is just stop dealing with ebay and maybe they will get the message that buyers concerns matters just as much as sellers. The only thing keeping them from it is ebay gets money regardless if the item is delivered or inaccurately described
rickt4azj
·2 months agoEbay and Paypal are owned by the same group and making millions$$$ off of fees with Counterfeit Samsung SD cards! No more reporting allowed and when I file for a refund for FAKE CARD! The Seller reported I returned the SD card, so I was blocked from commenting!!! eBay wouldn't help me to get the refund, and guess what, PAYPAL is doing the same! They gave me a link to start a case with the FBI! This is WIRE FRAUD at the highest LEVEL!
christworks
·2 months agoeBay and Paypal split over a decade ago. They are not owned by the same company. Come on in to 2026. The water is warm!
Every purchase comes with eBay's 30-Day Money Back Guarantee. Within 30-days of a delivery, if you find you have a fake Samsung SD card, you can open a return under the reason Item Not As Described. The seller has 3 days to either fully refund you or send you a free shipping label. Send the card back within the timeframe eBay gives you, and the seller then refunds you. If you do not follow this process, you give up your rights as a buyer so far as eBay is concerned.
Your right to a refund has nothing to do with reporting listings. If eBay has removed the ability for listings to be reported, it is likely because they are tired of all the tattle tales reporthing items as fake when eBay can do nothing about it. You can say, "Don't allow fakes!" In an ideal world that would be possible. The eBay platform - nor any other reselling platform - live in an ideal world. Something may be an obvious fake to you, but eBay has no way to verify it. They are not experts in every single item. If they were, our selling feels would be much higher than they are because they'd have to pay these "experts." Then, as a seller, I'd have to raise my prices. That means the legit Samgung SD card you want will cost 2x as much if not more.
eBay has a very friendly buyer policy to help make up for the fact that they cannot police every single item. Rather than spend your life on eBay being a tattle tale trying to save the eBay world from...something...I'm not even sure what....learn about the eBay Money Back Guranteee. Every eBay buyer and seller are responsible for knowing it.
What you describe is not necessarily wire fraud and certainly not at the highest level.
momtoabeautifuldaughter
·5 months agoThere is still a place to report a listing
kenagain2007
OP5 months agoCCOMIC, Thank you for your reply. Actually I complained about not receiving before I got the small envelope delivered which was a week after it was supposed to have been delivered. That is because ebay told me I couldn't make a claim for a week. I think that is the reason the seller sent me the beads. Just something in the envelope so the post office would deliver it (proof of delivery) as I had to sign for the mail before the post office would give it to me and I was expecting something from PO that I knew I had to sign for. In turn the seller got the money I got the shaft and ebay got their commission. That seller is no longer with ebay that I can see. I also contacted ebay about another item when they said they confirmed delivery and told them what happened to the umbrella and was told the same thing. Case has been closed. All these other replies I am sure are from sellers that probably do the same thing
roccotacodad54
·5 months ago" All these other replies I am sure are from sellers that probably do the same thing"
I don't think the sellers that "do the same thing" go out of their way to expose themselves any more than they have to.
Just because they are saying things you may not like doesn't mean they're dishonest.
Oh and by the way, I don't sell and doubt I ever will.....................................
ccomic
·5 months agoI get that the vast majority of people here are trying to be helpful, but it pains me that the tone of many messages is that the buyer did something wrong, even if the message wasn't intended that way. If someone gets a swapped item or is a victim of a seller tracking scam and they report it as "item not received". When eBay subsequently fails to protect them, it is eBay's fault and in no way the buyer's fault.
If eBay wants to keep using this ridiculous system, should not even ALLOW the buyer to file an INR if tracking shows delivered. They should tell the buyer straight off to file it in a different category. And if the INR was filed before the tracking showed up, any buyer appeal should automatically require human intervention and not be to "recheck the tracking". Buyers don't file appeals for the heck of it. They are saying something is wrong.
To me, its like the stories I hear about insurance companies always initially denying claims in hopes the claimant will just go away. I am personally convinced this is why eBay does what they do.
soh.maryl
·5 months agoOK, our point here was that the OP had an option open to him via the MBG.
He opened the wrong kind of case. He waited awhile to mention it here.
Hopefully this has been a lesson learned.
house*of*paws
·5 months agoA buyer isn’t being ‘wrong’ to file an INR claim … but it is pointless to do so … AND buyers need to be told that so that they don’t do it again in the future.
It also is pointless to tell a buyer in need of a refund that eBay should be doing things differently … although it’s useful to remind responders that using a condescending tone when correcting OPs isn’t being particularly helpful.
None of us can change eBay. All we can do is explain ‘how eBay works’ so that members can make the best use of whatever automated processes eBay offers to solve whatever problem they’re having.
[I personally believe we should ignore eBay entirely when confronted with the ‘False tracking number scam’ … and to go directly to the Fraud Department of our credit card company for a refund. This MAY annoy eBay enough eventually to change its claim processes. It WILL get the buyer a fast refund.]
In short, we can only change ourselves. eBay will change (or not) when the powers that be see a reason for changing. We need to decide whether eBay in its current form is worth using … something each of us must do for ourselves.
<End of soapbox rant. 😋>
ccomic
·5 months agoYes, unfortunately buyers usually come here after they've had a problem, so the damage is frequently already done.
I do think that eBay can and should change though so that buyers don't continuously fall into the same trap.
So I appreciate the "you should have done 'xyz'" messages for the purposes of informing the buyer what they might be able to do in the future, or the recommendations of what they can do to try remedy their current issues.
But I don't like the same points when applied primarily to defend eBay. I don't agree with the "The MBG is fine, you just screwed it up" type messages because the MBG is not fine in my opinion. INR is the most intuitive choice when something doesn't arrive, and it can end up being a trap.
grann-4629
·5 months agoThe INR is the right thing if nothing is received ... not even a bag of beads.
The MBG is the right thing if sometime is received but not what was ordered ... like a bag of beads.
I don't see the confusion here.
kathiec
·5 months agoPart of the confusion may be our incessant use of acronyms, sometimes incorrectly. INR is, of course, Item Not Received. But MBG is Money Back Guarantee, which is the umbrella eBay buyer protection. INR is part of that protection. "The right thing if sometime is received but not what was ordered" is, in fact, an INAD, Item Not as Described, also part of the MBG.
lady_madonna
·5 months agoActually, it is called filing a "Return Request" when a buyer receives something other than what they purchased, not "INAD". Buyer files a Return Request, specifying "does not match description or photos".
https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041#section1
ccomic
·5 months agoIts not confusing once someone is here and its explained. INR could also mean "the item I ordered was not received". Regardless, there should be no "trick" reasons presented to the user at all. If the tracking shows delivered it should be impossible to file an INR. If a previously filed INR is appealed it should automatically take on the same status as a NAD. Simple. eBay apparently just doesn't want to do it.
powell-collectibles
·5 months agoBe careful! I’m in hot water with some just for asking for people to “please be nice.“
house*of*paws
·5 months agoOnly because ‘some’ have been reading your posts over many, many months and have noticed who you are regularly asking to be nice … or just repeatedly correcting. [Hint: It is NOT the posters with the most un-nice comments.]
There’s a definite pattern to the bears you are poking, and I know you know that. Playing dumb doesn’t help whatever your cause may be. 😉
powell-collectibles
·5 months agoAbsolutely, I wouldn’t be surprised if some are asked more often, but that might have something to do with the number of times those people post things that warrant reminders to be civil.
house*of*paws
·5 months agoBut somehow the harshest responders you totally ignore. 🤔
You zero in on people making occasionally clumsy … but not vindictive replies … which is what defines bullying.
[I’ve been assuming that you intrinsically know better, because I’ve seen some very thoughtful posts by you. But some of your ‘Be nice’ pokes have me wondering.]
jonathanbrightlight
·5 months agoI’m confident they know better, which is a big part of the issue.
powell-collectibles
·5 months agoKnow better than what? Actually, I’m surprised that I’m still here, given the “follow through on commitments” that were promised.
ed8108
·5 months agoI suspect some buyers do go away & don't return. Some potential buyers may be discouraged from ever visiting & buying & may even inform others to stay away from buying on eBay
12345jamesstamps
·5 months agoIf you check a seller's feedback rating and it shows a lot of negative and neutral feedbacks one should think twice about the purchase(s).
tobaccocardyahoo
·5 months agoIt does not matter whether the report button exists or where it is.
The number of unjustified and malicious reports sent to Ebay, of all types, has exceeded the number of justified reports.
It is likely that no more will happen when you send a report, is that it will be counted. Perhaps, if the seller has many reports, his account will be reviewed.
simba6
·5 months agoIf you paid by credit card, contact your card company.
soh.maryl
·5 months agoOP later states that it happened several years ago.
jonathanbrightlight
·5 months ago@kenagain2007
How long ago did you receive that package? If it was less than 30 days ago, you can still open a Return Request for Item Not As Described. You might have to ship back the plastic beads, but you'll be refunded fully (sellers cannot decline or get those closed). If it was longer ago, then @soh.maryl has the right solution of a chargeback/dispute on your credit card, assuming you paid that way.
kenagain2007
OP5 months agoThat was several years ago and I did report that I got an envelope of plastic beads and ebay's response was they confirmed the package was delivered and closed the case. Then I tried to call and it wouldn't allow me to speak to anyone because it was already decided.
jonathanbrightlight
·5 months agoIf you tried to call a number you found online, not being able to speak to someone had nothing to do with the case, but was because eBay does not offer a phone number for incoming calls. Starting around the time of COVID, all calls must be requested as callbacks via the website, and if you try to call a number you find online, you're lucky if all you get is an automated message, since many of those numbers are scammers posing as eBay.
It's far too late to do anything about that situation now, but if you'll read over the correct steps to take if you run into that type of issue again, it's really quite easy to handle it (and contacting eBay Customer Service is almost never part of the process), and buyers are well protected.
grann-4629
·5 months ago@kenagain2007 That was several years ago
You are getting lots of great help here.
I am just wondering why you waited several years to get mad at eBay, and where have you been selling/shopping during that time?
jonathanbrightlight
·5 months agoThey’ve received feedback from 27 sellers in the past year (meaning probably more orders than that).
soh.maryl
·5 months agoIt was several years ago?
Our statements still stand: You opened an item not received case.
eBay saw that you DID receive something and disallowed your case.
If you would have opened an item not as described case, the seller would have been required to send you a prepaid return label and you would have been refunded when the item got back to the seller. If the seller did not respond, you would have been refunded without being required to return.
If you're still shopping on eBay, please take the time to read the MBG.
Your statements here about how eBay does not protect the buyer aren't valid. Hope you see that now.
kensgiftshop
·5 months agoYou can still report a listing, they just moved it.
On the site, click the ? in the lower right.
The reason Ebay wouldn't do anything is because you opened the wrong type of case.
You opened an Item Not Received, which tracking shows you did receive something.
If you had opened an Item Not As Described case, you would have been able to return what you received for a refund.
soh.maryl
·5 months agoSorry that you didn't receive the item you ordered, a 15 ft outdoor umbrella. The problem was that you opened the wrong kind of case. You opened an item not received case; however, eBay saw that you had actually received something, so they disallowed your case. The correct kind of case would have been an item not as described case. Please read the Money Back Guarantee which, incidentally, offers very good protection for buyers if used correctly and in a timely fashion.
If this was a fairly recent occurrence, you should be able to do a chargeback on the credit card you used.
But I sincerely hope you will keep this in mind if you have problems in the future. eBay does protect buyers over sellers. The catch is that buyers need to know how and when to use the MBG.
redmodelt
·5 months agoIt is on the far right bottom under the up arrow see the "?".