eBay Money Back Guarantee program is a complete scam!
I ordered a sterling silver pendant from a seller. Instead of receiving the item I ordered, they shipped a plastic cartoon character key ring. Because the tracking showed delivered, eBay refused a refund. I have appealed but now they want me to file a policy report and upload a copy of the report before they will do anything else. Exactly how is that beneficial to anyone? The seller is in China and I live in the US. eBay is a rip off.
4 comments
bonanza125
·11 months ago"eBay is a rip off."
Ebay isn't a rip off and the money back guarantee program isn't a scam either. It's actually very good. The issue was how you filed as others said. This is a lesson learned and now you know what to do if there is a next time if something like this happens. You might want to stick to US purchases only.
dryophelia
·11 months ago@debster_c
You should have opened a “not as described†case. There may still be time. Go back to the purchase and see if you can open a return for not as described.
jameshen1
·11 months agoIf you filed an item not received complaint, it will be denied if anything was received. You need to file an Item not as described claim. You will win that. The money back guarantee is quite good if used correctly.
kensgiftshop
·11 months ago@debster_c
You opened the wrong type of case.
Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.