eBay Live promo says to give a coupon of $25 off $10 min (2x use), but I received $25 off $50 min purchase
Summary: librar-824 is experiencing issues with an eBay Live promotional coupon that was issued incorrectly according to the promotion terms. They explained their attempts to resolve the issue through eBay Customer Service, but the problem remains unresolved. kathiec informed them that this forum does not have eBay Community Managers and advised continuing with customer service. librar-824 expressed frustration with the situation and asked for other effective approaches, acknowledging the suggestion came from AI.
Hi, not sure if anyone else had similar issues, but I’m looking for help from an eBay Community Manager with an eBay Live promotional coupon that appears to have been issued differently from the promotion terms.
I received the eBay Live promotion requiring a $10+ qualifying purchase. I completed the task and receive the coupon.
However, the coupon actually issued to my account says:
The official terms here (https://pages.ebay.com/coupon/2025/ebaylive2/) state:
My understanding is that the promotion provides two $25 redemptions, each with a $10 minimum purchase, for up to $50 total discount. The $50 appears to be the maximum total discount, rather than a $50 minimum for each transaction.
I contacted eBay Customer Service and was escalated to Leadership. The first Leadership agent reviewed the issue and agreed that the coupon should be corrected, telling me to wait 24–48 hours. Unfortunately, it was never corrected. I contacted Leadership again, but the second agent maintained that the $50 minimum was correct and would not make the correction.
I’m not looking to debate the interpretation with another Customer Service agent. I would simply like the appropriate eBay team to review the actual promotion terms and the coupon issued to my account and determine whether the coupon was generated incorrectly.
I have screenshots or pdf form of the promotion terms, the coupon in My eBay, and the complete Customer Service chats, and can provide them if needed.
Could a Community Manager please help escalate this to the team responsible for eBay Live promotions/coupons? If anybody here had similar problems, please comment.
Thank you.
kathiec
·1 week ago@librar-824
This is a member-to-member forum. There are no eBay Community Managers. Your only option is to go through customer service.
librar-824
OP4 days agoOh I see. Thank you for your reply. I'm only here since the customer service denies what the terms say. And AI suggested me to try the eBay Community.
Is there other ways that you know of that are effective, or I should just keep on calling eBay?
kathiec
·4 days agoUnfortunately calling eBay is your only option. Be sure to go through the Call Us option, not using a number you found on the internet.