Locked
Discussion interactions are currently paused.
eBay just told me they deleted my negative feedback because they like the seller. Is that normal?
I had a very sour experience with a seller and left negative feedback after the dust settled. The feedback was fair and honest about my experience, but today it was wiped without any communication with me. It is currently still a negative feedback, but my words were deleted effectively silencing me. After a few hours of contact with eBay I got a message that explained what happened.
"I was disappointed to learn of the situation you have encountered ,and I regret any inconvenience you may have experienced. My name is Jane and I will help you with your concern.I read your email and felt the sentiments you currently have.I want to assure you that your BUYER protection is active and this is of our highest concern.
When the feedback was removed ,it was based on the resolution of your concern .It shows this on the claim :
Order Refund Amount: USD732.42
this shows that seller helped you with your issue ,who happens to be a top seller who offers free returns.These kind of sellers here at eBay who offer free returns and refund their buyers for complaints enjoy the benefit of feedback removal as long as they do not have open issues and are in good standing.Our specialized team did a careful review of the seller's account and concluded that they are eligible to this request. Note that not all sellers are given this privilege only those who qualify have this.
Since it went through an exhaustive review we can give you a better alternative than leaving a feedback.You may post your sentiments on the transaction on our Community Billboard via the link below "
It states things like the seller helped me and refunded me as facts, but they're not even true. The seller was very confrontational in our messages and did not want to take the return until I initiated it myself and all communication stopped. He also ignored my questions about the quality of his screen replacement before he even shipped it, but the item itself was not functioning currently so that shouldn't have even mattered. He sat on my return for 3 days without refunding me, until I asked eBay to step in and then they refunded me like the next day. EBay is acting like I did my return because of a complaint, when the device was not properly functioning, the firmware was tampered with and unable to connect to apple servers for an update. Anyways, this is already a long post, I'm mostly just curious, how often does eBay sweep bad feedback under the rug? I'm questioning 15 years of "100% feedback means good seller" because clearly favoritism exists now. Am I crazy for being mad at eBay?
kh-cathy
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
simba6
·2 years agoWhen eBay started, they would never remove feedback. Then they did slowly come up with rules to do so. Now it's quite common. Still feedback has outlived it's usefulness and should just go away.
ma-647837
·3 years agoCongratulations on the promotion, Sheila! You're now manager of the eBay Community Billboard
-- with the flashing marquee, loud and exuberant fanfare, and a 76-piece marching band!
When you relucktantly try to kill a Top-Ratted Seller @relucktantkiller any "neutral and negative feedback" (it must be simultaneously neutral and negative) will be removed.
These Top-Rankled Seller are ranked at the top, and enjoy eBay's protection that their top ratting affords. Relish, at least, that the bot faltered, and only removed the comment, not your entire feedback, so you still took your seller down a notch.
bonjourami
·2 years agoEbay doesnt have to tell you that they removed your fb.