eBay help on facebook
The eBay facebook for business and the regular facebook pages now takes me to a chat session on eBay when I click on the message icon. I've been waiting for over 45 minutes now with no response.
Is there anywhere I can leave a message like we used to be able to do on facebook and get a response? I don't have time to sit here and wait. Yes, there are other ways to contact eBay, but I would prefer the professional responses we used to get from facebook.
2 comments
granpa*dad
OP2 years agoSorry about the confusion mudshark, upon looking back, it apparently is a facebook messenger chat window that opened up.
I've left the issue I was trying to resolve with eBay here:
https://community.ebay.com/t5/Buying/Leave-feedback-without-reviewing-the-product/td-p/34623003/jump-to/first-unread-message
mudshark61369
·2 years ago@granpa*dad,
Sorry you haven't received a reply before now. Yesterday was a busy one on this board and several old topics helped bump yours off the first page.
I haven't had the need to use contact ebay through Facebook in a long while. I know they closed down the ebay for business page and combined it with their standard page. When I heard about that I wondered if it would cause a backup of messages for the reps who work the site.
https://www.facebook.com/eBay/
This is the first I have heard about being directed to a chat however. Did that happen when you tried the old business page or on the one above?
eBay does have two other social media sites (links below). If you normally do not use them you could create a profile on one of them, then delete it when you are done.
https://www.instagram.com/ebayforsellers/
https://x.com/askebay
Your other option would be to start another topic describing the issue you need help with on this board. Normally, you will get a quick response. Do give us enough information to go by, so we can give you good information. What we need to know is:
When you purchased an item, and its last estimated delivery date.
Did you receive it, or is it overdue?
Was there tracking that had a delivered scan, but you did not receive anything?
If you received the item was it as described, or was it damaged or non functional?
What actions you have taken so far?