Ebay Guarantee Worthless | Buying

abbegale · 2026-06-27T20:10:47.990823Z

So bought an item that was never delivered. Filed claim with Ebay but they indicated item was delivered at 3pm that day. I was at home then but there was nothing delivered to my address. Ebay says tracking number showed delivered but believe it or not there is more than one residence at this zip code. I contacted local UPS hub which confirmed there was a delivery but address was not mine and it was an Amazon package so the seller likely hacked a tracking number to appear a package was at least coming to my zip code. I then appealed Ebay and even provided the local UPS hub number and begged them to please contact them to verify the tracking number was not associated with my address but instead they denied the appeal and now claim there is nothing else that can be done once an appeal is decided on. So the Ebay Guarantee is a joke, states you get your money back it you don't get your item. Well, I didn't receive my item Ebay....but now I'm out $500. Also frustrating is they wouldn't investigate further to confirm with UPS and now still allow the scamming seller to have an account.So lesson learned, DO NOT TRUST EBAY'S GUARANTEE. Shop elsewhere!

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