Ebay customer service
Is there a Ebay customer service that I can actually get a live person on rather than getting a computer run around?? Also what agency's can I contact to report this unacceptable business behavior to and have my issues addressed since Ebay seems to care nothing about as the broker. What is the best fraud agency to report Ebay and its sellers too?? Please don't reply stop buying because am I not only going to do that but I am going to pursue this matter wherever and stay on it until I get satisfaction for not only me but others that have these same issues. Someone, anyone join with me in this effort and/or give me the assistance I need to get help.
3 comments
mudshark61369
·1 year ago@clcr-50,
Instead of starting a new discussion, why didn't you just reply to this one adding that info to it? You really gave us no info to go by in this one. Judging by the feedback percentages of the seller's you have had issues with, they will probably not last long before ebay shuts them down.
By not following the terms and time frames of ebay's Money Back Guarantee (MBG) and closing disputes you gave up those protections. There is a link to the MBG policies under the Shop with confidence header.
If you contact an agency to report ebay and tell them you didn't use the MBG properly, they will not pursue the case.
If you paid using a credit card, call the number on the back of the card and tell them you did not receive your item or in one case that the item was not sent to you, and request a charge back.
slyders_finds
·1 year agoI read the feedback you left for the seller. Did you open an official Item Not Received case? Or is the seller telling you "I talked to Ebay, they said they will send you a refund." Definitely don't close the case. Then they don't have to refund. As for getting a live person you can have customer support call you although the website purposely makes it hard to navigate options. Ebay realized after Covid they have saved alot of money reducing their workforce. And upper management/Shareholders love that. Don't waste too much energy on this. You really don't have any leverage to get a government agency involved.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042
soh.maryl
·1 year agoWe'd like to help you resolve your issue. Can you please return and give details of your problem? Most problems that buyers run into can be solved without contacting eBay per the Money Back Guarantee.
For example, did not receive your purchase, you have 30 days to open an item not received case. If you did receive it, but it's not as described, or damaged in some way, you can open an item not as described case.
You have 30 days to take either of those actions with eBay.