eBay Authentics lost my purchase an I canâ€™t get any help! What do I do? | Buying

brmat_5300 · 2025-12-09T00:12:33.578000Z

Hi everyone, I recently made a large purchase on eBay. My largest ever, by far actually. It was a Babe Ruth autograph for about $6800 total. The seller promptly sent the item to eBay Authentics and they received it right away. Itâ€™s supposed to take 2-3 day and typically always does. It was over a week and I was getting a bit of an apologetic runaround from Customer Service. In short, they told be that it was taking much longer because they were looking deeper into the autograph, while always telling me that thatâ€™s not what they are supposed to do and donâ€™t actually authenticate the auto. After about 2-2.5 weeks and a number customer service exchanges they finally said it was being sent. A shipping label was created that same day. This was nearly 3 weeks ago (we are going on 6 total weeks now). eBay told me via email that it was out of their hands because the label was created and itâ€™s sent to FedEx. FedEx told me that they never received it or there would have been a record of it. eBay has since stopped replying to my emails and the phone number itâ€™s non-existent when trying to reach a live person. I filed a refund claim which it says I need to wait at least another week for. Iâ€™m convinced the item is stolen or lost. Very disappointed as I was super excited about this and itâ€™s become a disaster. Does anyone have any advice on how I can actually get someone to speak with live to assist me? Or anything else to try to track down the item or worst case a refund? thank you! Brian

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eBay Authentics lost my purchase an I canâ€™t get any help! What do I do? | Buying | eBay Community