eBay Authenticity authenticated my item PRINTED SHIP LABEL but HAVEN'T SHIPPED IT... PLEASE HELP!
Summary: tombullard83 is frustrated with a delay in shipping an authenticated item purchased through eBay's Authenticity Guarantee. Although the item was authenticated and a shipping label was printed on 7/13/2026, it has not been handed over to USPS for delivery to New York. The expected delivery date is approaching, and tombullard83 cannot call customer service due to work constraints. kensgiftshop suggests waiting until after the expected delivery date, while janet9988 notes that tracking information may be delayed due to USPS issues, including flooding and a soccer event.
I'm having issues getting my authenticate item shipped that is still in ebay's hands. So far eBay Authenticity Guarantee department has authenticated my item & immediately PRINTED shipping label on 7/13/2026 at 9:06am but HAVEN'T HANDED OVER TO USPS TO HAVE IT SHIPPED... PLEASE HELP! I purchased a card on 7/1/2026 so it got shipped to eBay Authenticity Guarantee... Item was finally Authenticated Mon, Jul 13 9:10am with a Shipping Label immediately printed off (Track# 9400140206486069418095). Since then it hasn't moved when it should've been handed over to USPS already on its way to me especially since NO HOLIDAYS recently. I don't want to wait another 5+ BUSINESS DAYS to be forced to open an Item Not Received Case bc my EXPECTED DELIVERY is 7/17/2026 and it OBVIOUSLY WON'T MAKE IT TO NEW YORK from California in 1 business day. I'm Very FRUSTRATED & I'm currently at my full-time job so I can't make/receive calls for customer service so I would like;
TO EBAY:
Hi, I am lodging a formal complaint regarding my Authenticity Guarantee order (Item # 407038078773 ). The authentication team approved the item and printed a USPS shipping label 3 business days ago (USPS Tracking # 9400140206486069418095) , but they are dragging their feet and have failed to hand my property over to the carrier.
Because eBay currently possesses my item, the delay rests entirely on your department. Please escalate this ticket to a supervisor immediately to investigate the warehouse bottleneck and force a physical tracking scan."
dbmm-media
·3 weeks agoeBay currently possesses my item
no they don't
janet9988
·3 weeks agoEbay is not on the community forums.
Tracking information updates can get delayed even if it is moving along.
USPS website states services are running behind because of flooding and the soccer cup.
kensgiftshop
·3 weeks agoYou don't know if it's been handed over yet or not.
Nothing to do until a day after the EDD.