Ebay allowed a scammer to scam me and even removed my negative feedback

Question

I purchased a Shark Steam Mop from a seller. I received an email stating that the package had been delivered; however, I did not receive the package. I went on Ebay and checked the shipping info and it stated it was delivered. I then clicked on the tracking number and it took me to a Fedex page showing the package was delivered. It also had a delivery confirmation photo which wasn't my home and the package was a 9" X 11" envelope. So I clicked on the missing package link on the Fedex page and it...

ittybitnot · Accepted Answer

@mikemazow1214 What you are experiencing is nothing new. You will lose any complaint you make with eBay if you continue with the "item not received" scenario since there is tracking that shows delivered. It does not matter if the package was not delivered to you, or not even intended for you in the first place. I will not matter if the tracking was initiated even before you paid, or if it was for a 10lb. box, and a 2 oz. envelope was tracked. Nobody at eBay is going to check with the carrier, an...

12345jamesstamps · Answer

Gonna stop buying over a mop...OK...

"removed my negative feedback"....using nasty words or language the seller or eBay can remove it.

Seems you been down this road before...."--" means eBay removed feedback you gave to someone and also feedback a buyer gave to you. If only we knew what words were exchanged from the buyer and seller...usually this "--" in feedback mean it didn't go well in a transaction.

dogofwar777 · Answer

I just dealt with a seller who sent me a different item than what I paid for. He was dumb enough to send me a message stating he sent the wrong item and would send me the correct item in two days. Well when I asked if he mailed my correct item he gave me an excuse about having to order it from another vendor. I had it with him and called ebay. They accessed my messages and saw where this seller's messages to me about sending the wrong item and ebay gave me a refund.

mudshark61369 · Answer

@mikemazow1214 , You lost the initial item not received dispute because that system is checked by computer which can only run a tracking number and look for a Delivered scan, and nothing else. You lost your appeal because ebay will not accept screen shots or emails as proof of anything, because they can be faked. PayPal would have accepted an email from FedEx but you only sent a screen shot. Your feeddback was removed because you lost the initial dispute and the appeal. You may still have one ebay option left but to win the dispute you have to do some leg work to get the info you need to win that claim, with any of the 3 main shippers. You will have to go to your P.O. or a local UPS or FedEx store . You need to bring a copy of your order details page which shows your address and the tracking number with you. If you bought using a phone or tablet, you can bring that to show the clerk the order details. In the case of FedEx and UPS, if you call them first and get them to send you an email saying the label's address does not match yours. bring a copy of that or your device with the email, with you to one of their stores. You want to ask the clerk to check the label address against yours on the order details page, and also to check the Package type/size/weight info to see if was is appropriate for what you should have received. . If the info does not match up, you ask the clerk to write a note on Company stationary saying in general that the shipping label's address was not yours, and if applicable that the package type/size/weight was not right for what you should have received. Show them a copy of the email, which may get the clerk to agree to writing the note. Explain to them, that ebay doesn't accept emails. Do not ask them to write specific address or package info, they cannot give it out. Have the clerk print their name then sign and date the note. Once you have the note, you can appeal the dispute ruling, if you have lost an appeal already, you contact ebay through their Facebook or Instagram social media pages. (links below) You can write out what happened in the message, and what you found out, and add a CLEAR photo or a scan of the note to an Appeal or message. If you go the social media route which is recommended, but not always necessary, if you get the info before filing an appeal. The social media reps know about the fake tracking scams and can authorize a refund, but you will need to have the seller's username and the ebay item number. At the end of your message give them your real and ebay username. It can take a couple of days before you get a reply, but sometimes you get a quick reply. https://www.facebook.com/eBayForBusiness https://www.instagram.com/ebayforsellers/ In the future I strongly suggest that you check the feedback profile pages of each seller you intend to buy from, before bidding on or buying their items. Four of the last 6 sellers you bought from, I would have hit the back button as soon as the profile page opened. You can access a seller's feedback profile page from near the bottom of listing pages. Use the See All Feedback button below where their name is in a large font. On the profile page if the seller has received neutral or negative feedback, click on the numbers of them to read only those comments. Never go by a feedback percentage alone. Some people who have been scammed but did not file a dispute may have left feedback saying they never received their items. As a long time member you know how to find a feedback profile page. The last paragraph, is for newer members.

therogue-trader · Answer

Unfortunately this is a well known scam that has been around for years.

ex:

Solved: Scammer sent item to a different address with a zi... - The eBay Community

Re: Fraud with the help of eBay - The eBay Community

etc.