Do requests negatively affect sellers?
Hello! I use eBay only as a buyer from abroad, so I try to follow Ebay's instructions as best as possible to avoid problems.
It has happened to me that I don't receive my shipments within the date of Estimated delivery, even so I wait almost 30 days of protection because I understand that the postal system can take time. And finally, when they have not arrived by that second deadline that I expect, I proceed to open a request for refund, always committing to pay when the shipment arrives.
However, many times after opening a request, the sellers seem upset and now it happened to me that one of them claimed that I caused "negative marks" and that I should have contacted him first (before I used to do so and only got responses like "keep waiting" with a lot of sellers).
This really worries me, I don't want to be ignorant and harm good sellers, I don't know if the step to follow should always be the one indicated by eBay or if I should try to fix it privately with the possibility of getting a little confused with the platform. I'm afraid that if I don't follow the regular eBay process I'll make things worse.
woodland_gnome
·2 years agoA seller only gets a defect on an INR or SNAD "request" if s/he doesn't resolve it before eBay steps in at the buyer's request (s/he cannot request eBay to step in until 3 days after opening it). https://www.ebay.com/help/policies/selling-policies/seller-standards-policy?id=4347&st=3&pos=1&query=Seller%20standards%20policy&intent=seller%20performance%20standards&lucenceai=lucenceai&docId=HELP1272#section2
ETA: The ontime shipping metrics are independent of whether the buyer files a request or not. If it's late getting a tracking scan (either the initial scan being within the seller's handling time or the delivery being within the delivery estimate) that gets dinged. If either is on time then it doesn't.
soh.maryl
·2 years agoIf you're not receiving your purchases, then why would you NOT open INR cases? Do you not want a refund.
You don't have to contact the seller first. What "second deadline"?
eBay's MBG protects you as a buyer. Why not use it?
mudshark61369
·2 years ago@sharikru,
"It has happened to me that I don't receive my shipments within the date of Estimated delivery, even so I wait almost 30 days of protection because I understand that the postal system can take time".
The estimated delivery dates you see on many U.S. sellers listings may be off unless you click on the Shipping, Returns & Payments tab on a listing page then enter your country Chile, and click on Get rates, and go back to the listing page. You may find that the last estimated delivery date has changed. If you are provided a tracking number use it to see if the seller shipped within their stated time, and to see if it has updated and where it received Its last scan. For my international purchases I would only wait 2 weeks past the last estimated delivery date, and then open an Item Not Received (INR) dispute / request.
"However, many times after opening a request, the sellers seem upset and now it happened to me that one of them claimed that I caused "negative marks" and that I should have contacted him first (before I used to do so and only got responses like "keep waiting" with a lot of sellers)"
Opening a dispute/request does not harm a seller if they have shipped within their stated time frame and have tracking that shows the package is in the hands of a shipping agency. A seller will only get a Defect / Negative mark on their account, if they do not ship within their time frame.
When you open a dispute if a package tracking says it is on its way, eBay will tell you when you can first ask them to step in. The usual time for that is 4 days for a domestic shipment, but it will be extended for international shipments. You have 30 days from opening a dispute to ask ebay to step in, but do not wait until the last day.
One thing you should be aware of when buying from a seller is, a new seller or one who has not sold anything before or in over a year, will have a hold placed on their first few payments, and many do not know that. You can tell if a seller is a new or returning one, by looking at their feedback profile page. Scroll to near the bottom of a listing and you will see their username in a large font, below that will be a few comments and an oval with See all feedback in it.
Click on that to see their profile page. On the page under the box with the numbers of feedback click on the As a seller tab. If they do not have any feedback for selling or very few, or have not received one in over a year, they will probably have payments held, and many of them do not know what to do about it. So it would probably be best to skip them. Do keep in mind that a new/returning seller may have a fair number of feedback and a 100% rating, but all for buying at last in the last 12 months.
pjcdn2005
·2 years agoSellers do get a ding on their Item not received metrics if an inr is opened regardless when the item was shipped. This does tend to affect international sellers more than US and Canadian sellers because of the BBE export ebay rules.
But regardless of that, it is up to the buyer if they want to contact the seller first or go ahead and open a claim. The original poster is already being nice by waiting longer than the estimated delivery time.
kensgiftshop
·2 years agoIf there is a problem, it's nice when a buyer contacts the seller, but you've seen how much good that does with some sellers.
If they get a few Item Not Received cases opened, it could affect their account, but that's not your problem.
You need to do what is best for you.