Disappointed with the eBay Buyer protection
Summary: valek_k expressed frustration with eBay's buyer protection policy after not receiving a purchased item. They noted that although the item wasn't shipped until August 17, eBay calculated the 30-day period from an earlier estimated delivery date in July, making them ineligible for a claim. kensgiftshop explained that the estimated delivery date is crucial for initiating claims, suggesting contacting the payment source. There were varied opinions about the fairness and functionality of eBay's policies, with other participants advising that understanding eBay's process is essential for effective use of buyer protection. valek_k argued for better notifications for buyers, especially new or busy ones.
I ordered an item via eBay on 21st July. Originally estimated date of delivery was 23-27 July. However, according to eBay status, the item was only shipped on 17th August (btw via DHL without a number to follow). I didn't received the item. I tried to contact the seller but to no response.
On 29th August I contacted eBay claiming the case. However, their system says that 30 days already past from the possible shipment date, ignoring completely that the item was shipped on 17th August only.
The support was repeating same things - contact the seller, 30 days are over. 30 days counter started a way before the item was even shipped. Nonsense but eBay does not care at all.
So, no item, no protection from eBay.
gosimus
·1 week ago@valek_k
< Disappointed with the eBay Buyer protection . . . Originally estimated date of delivery was 23-27 July >
You're going to continue to be disappointed with buyer protection, if you continue to not use it. eBay has powerful buyer protection, but you have to be the one to get the ball rolling. Learn from this experience. Good luck.
valek_k
OP1 week agoI am sorry, but "powerful buyer protection" must be a joke here. You have to accept that there are new buyers and busy people. The system knows about non-shipped items, if EDD and MBG are so strict, sending a couple of reminders or warnings to a user, is a simple good practice. Not for eBay, it seems
msha3839
·1 week agoNew buyers and busy people..such a noble concept…🙉🙈
kensgiftshop
·1 week agoThe system doesn't know about items that haven't been shipped, until a case is opened.
Not all sellers ship with tracking and don't let buyer know when an item has shipped.
That's why Ebay gives you an estimated delivery date.
There is a link to the MBG posted in every listing so buyer can read it.
tobaccocardyahoo
·1 week agoWhether you were careless in responding to the failure of this transaction or thought you were dealing directly with the seller, you failed to meet the requirements to be protected by the Ebay MBG.
Get in touch with your credit card issuer, you probably can open a dispute.
Many buyers lose their MBG protection by delaying the start of the process.
kensgiftshop
·1 week agoIf the last estimated delivery date was July 27th, you had 30 days from that date to file an INR.
Doesn't matter when it gets shipped, what matters is that last EDD.
Contact your payment source.
grann-4629
·1 week agoHi ken ... If the item is shipped 3 weeks after eBay's estimated final date, it should matter.
kensgiftshop
·1 week agoNo, the estimated delivery date is what matters.
If it's not shipped until 3 weeks after that date, buyer should have already filed an INR.
grann-4629
·1 week agoRight about filing an INR.
I am saying that eBay's estimated delivery date system has a problem that annoys many buyers who think they are going to receive their item on the date shown. In many cases the estimated dates are met within a day or two, but the OP's situation is an extreme example of poor estimating a delivery date.
Many buyers are impatient and want their stuff immediately ... they are the ones who file an INR one day after the last EDD that causes problems and nasty feedback.
I don't know how eBay comes up with delivery date windows and I can't think of any way to it, but it is an issue.
Best of sales to you😎
kensgiftshop
·1 week ago"but the OP's situation is an extreme example of poor estimating a delivery date."
No, there was nothing wrong with the EDD.
Just because the seller didn't ship until a few weeks later, it doesn't change the EDD that Ebay gives you.
Ebay doesn't know there is a problem unless a case is opened.
The EDD is based on the sellers handling time and how long the carriers say it'll take to deliver it.
grann-4629
·1 week agoThe EDD in this case was 100% meaningless, whatever the reason (late shipping, etc.). The buyer expects to receive it by the last EDD or at least close to .... otherwise, why provide it in the first place?
kensgiftshop
·1 week agoIt wasn't meaningless, it let the OP know about when the item should be delivered and when they could use the MBG.
When the OP didn't receive the item by the EDD, they could have opened an INR case for a refund a day after that date.
valek_k
OP1 week agoeBay knows that the item was even not shipped by August 17. Why should Buyer protection start from some imaginary date instead of proven date when the item was shipped? Is there any logic in what are you saying except repeating the policy?
kensgiftshop
·1 week agoIt's not an imaginary date, it's the date Ebay gave you and that's when the MBG starts.
Don't know about logic, but that's how Ebay works.