Didn't receive the item I purchased
Paid for a dozen golf balls on July 11th and still haven't received them. Ebay says they will help but they don't have a phone number and you have to go round and round with their customer service computer crap.
5 comments
mudshark61369
·3 years ago@earnhardtfan333,
In the future before buying from any seller on this site, check their feedback profile page. Your seller has a very low feedback number, and had not sold anything in over a year, so their 100% rating was for buying not selling. Because of that eBay placed a 21 day hold on the payment they received, which they do to all new or returning sellers, and most of them do not know about it. They do not ship items, because on their account the payment status is marked Pending, so they do not think they have received a payment.
That is just one reason why you should never go by a seller's feedback percentage and always check their profile page.
soh.maryl
·3 years agoGo "round and round"? Actually, eBay's Money Back Guarantee for buyers is pretty good.
But the buyer has to read it, understand it and use it in a timely fashion.
In the listing where you made this purchase, there was an estimated delivery date. If that date has passed by at least one day, but less than 30 days, the buyer can open an item not received case and it's simple, no requirement to speak with anyone.
Go to your Purchase History and find this item. Check the drop-down menu, choose "did not receive item" and then follow the prompts. After you open the case, be sure to return to it after 3 days and ask eBay to step in.
turningpoint84
·3 years agoIm having the same issue, is the seller
USA-SPORTSTORE ?
lady_madonna
·3 years ago@earnhardtfan333
What is the estimated date of delivery, according to the Order Details in your Purchase History? Has that date passed already?
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
If the seller does not respond after 3 days, you can ask Ebay to step in to help you.
mtgraves7984
·3 years agoYou don't need eBay customer service... the system is automated. Find the order in your Purchase History and if it's (at least) one day past the Estimated Delivery Date shown, open an Item Not Received claim.
Here's the long read. >> Returns, items not received, and refunds for buyers | eBay