DId not get my Item but in portal it says delivered
Dear Customer Service Team ,
I hope this message finds you well.
I am writing to bring to your attention an issue regarding an order I recently placed. According to the portal and application, my order has been marked as delivered; however, I have yet to receive the item in question.
In an attempt to resolve this matter, I followed the guidance provided in the help section to raise a ticket.
The instructions directed me to navigate to the purchase page, locate the order, and then select 'more actions' to create a request. Unfortunately, upon following these steps, I encountered difficulty as I could not locate any options within the 'more actions' dropdown menu.
It is imperative to note that the parcel in question has already been paid for, and it is of utmost importance to me that this issue is promptly addressed and resolved. I kindly request your assistance in rectifying this discrepancy and ensuring the successful delivery of my order.
I appreciate your attention to this matter and look forward to your prompt response.
Sincerely,
Harsh Thakkar
mudshark61369
·2 years ago@harrypa-83,
You replied to eburtonlab, writing:
"I checked in order there is the correct address added. But If I check the tracking number there no item found".
I just checked your profile and see that you are registered in India, and that you have received feedback in the last year, but for items sold more than 90 days ago. If you open your purchase history To the right of the Orders header you will see See Orders: All v If you click on "All" a drop down menu will appear and if you click on the Year you actually bought the item Ex: 2024 or 2023, those purchases should show up.
Because you are registered in India did you sign up to use ebay on (ebay.com) the U.S. based site, or on (ebay.co.uk) the U.K. based site?
The information you would need to deal with this matter, we may not be able to help you with, because it involves international shipping agencies serving India, that we may not have here in the U.S.. If you signed up to use ebay from its U.K. based site you need to login to that site, and post your issue on its Community, where they have more experience with the various international shipping agencies.
You do want to tell them right off where you are located, the country your seller is located in, when you made the purchase, what shipping service was used by the seller and how long ago you received the Delivered scan.
mudshark61369
·2 years ago@harrypa-83,
If you open the link provided by eburtonlab, click on the Go to Best Answer button to see what I wrote. If you follow those instructions you will get a refund.
eburtonlab
·2 years ago@harrypa-83
eBay is not here; this is a user forum.
Check your order details to make sure the correct address appears there. That is the address the seller is required to ship to.
Contact the shipping service to determine if the tracking number you received was for a package that was addressed to you.
Good advice for dealing with false tracking:
https://community.ebay.com/t5/Buying/I-tried-contacting-seller-i-tried-contacting-fedex-i-tried/m-p/...
What kind of feedback does your seller have?
You can avoid many fake tracking issues by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.
harrypa-83
OP2 years agoyes, I checked in order there is the correct address added. But If I check the tracking number there no item found.
harrypa-83
OP2 years agoOrder number - 02-11344-11678