DHL Messing up shipping or a scam?

Question

I recently bought something off here that although suspicious, was worth the risk to me. It was coming from China and now in just 8 days it now says it has been delivered even though me nor my neighbors haven't received anything. However when I go to the DHL website with the tracking number from Ebay none of my information seems to let me see the signature. Neither my email or my Zip code allow me to see additional info. All it says is that it has been delivered to a service area an hour away. W...

ittybitnot · Accepted Answer

@connorbu46 If there is a "delivered" status associated with your order and you got nothing, filing an "item not received" claim with eBay will result in a claim found in favor of the seller. If DHL will not confirm the tracking was not intended for you in the first place, you have a whole new "game" to play. I would suggest to first read last a month's posts about this topic to see your options, how to contact eBay via social media links, and especially on what NOT to do at this point:https://c...

mudshark61369 · Answer

@connorbu46 , "I recently bought something off here that although suspicious, was worth the risk to me. It was coming from China". You should have been wary because of the price, the seller's lack of feedback (0) Yours is (1) the stated shipping method Media Mail, which does not allow those items to be shipped using that service, and the seller's location. Always trust your gut , because scammers know how to get around ebay's Money Back Guarantee protections. Trying to prove non delivery when there is tracking that has a delivered scan is hard to do. The only way you might be able to win an Item Not Received (INR) dispute through ebay would be if the DHL tracking shows the label was created or was accepted by DHL before you bought the item. "All it says is that it has been delivered to a service area an hour away". If that service was named maybe you should try to contact them with the DHL tracking number or if the service provides its own tracking try and get info from them. By any chance was the service located in Illinois or Kentucky? If the DHL label was created prior to you buying the item, To file a dispute, go to your purchase history, click on the More actions button, select Return the item, and from the list that appears select "I haven't received it" follow through to file the dispute. The dispute will appear just above your purchase history and the initial dispute will be turned down because of the delivered scan. In the dispute message saying that, there will be an Appeal button, you have 30 days from when the message denying the claim was sent to appeal. When you appeal you can attach a screen shot or scan of the DHL tracking information, showing the tracking number and the date the label was created or the date it was accepted by DHL. State that in your message so the rep understands what you are trying to prove with the attachment. At this point leave the seller a negative feedback, but do not state anything about the shipping, they can it it removed because of the delivered scan. You could just write "Do not trust this seller".