Damaged item -supposed to be new Seller not responding

Question

I purchased an NEW DVD from AU (I'm in the US) and had contacted the seller (no response) and then opened  a case even before the item arrived because it was supposed to arrive by date X and they finally mailed it on that last day.So 10 days later it arrives, damaged. And it was supposed to be new.And I can't find anywhere to do anything but "contact the seller" which I had done with no response. Since there was a case opened and closed because of the shipping, there's no way to open anothe...

ittybitnot · Accepted Answer

there's no way to open another case. @isabearc You should be able to open a "not as described" case.  Find the item in your purchase history, and select to return, and choose the appropriate reason.  The seller has three days to issue you a return label (they likely cannot) or refund.  If the have not, return to the case and "ask eBay to step in"  (aka escalate).