Damaged after delivery
I purchased a small item. The delivery company placed it outside my garage door. It was driven over and now is not usable. Do i have any recourse? This is not the seller fault.
16 comments
I purchased a small item. The delivery company placed it outside my garage door. It was driven over and now is not usable. Do i have any recourse? This is not the seller fault.
simba6
·8 months agoNope. Once delivered risk or loss or damage is transfers to you. So if it's stolen , rained on or trampled by yaks it's your problem.
mudshark61369
·8 months ago@thaloniusstone ,
For future reference, the 3 main shipping agencies in the U.S. all have a way to give them a location where you want packages left at your home, they also give you some enhanced tracking. You have to create accounts with them and sign up for their service but doing that is Free. Then if a delivery driver leaves a package some place where it gets damaged, you can contact the seller tell them you have given the shipper, whose drivers are supposed to check their scanners for delivery instructions, info on where packages are to be left, so they can file an insurance claim to get a refund. If you have a regular USPS driver you can talk to them and let them know where you want packages left and ask them to add the info to their scanner, which is used by the alternate carriers who cover their days off or vacations.
USPS - Informed Delivery, FedEx - Delivery Manager, UPS - My Choice.
house*of*paws
·8 months agoHi @thaloniusstone
Is that where mail carriers leave most packages delivered to your address? If the carrier left it in a particularly unsafe location ... like in a driveway (in front of a garage) that many people have easy access to ... then I would deal directly with the shipping company for a refund. This is not something that a seller has any control over.
[At one time, I was told to supply written notices to all major shipping companies (USPS, FedEx, UPS) as to exactly where I wanted my packages left. Not all carriers followed directions ... but most did.]
kathiec
·8 months ago@thaloniusstone
Sometimes bad things happen that we can't pin on someone else. This is one of those times.
kibble-net
·8 months agoNotice the use of the passive tense.
WHO drove over it?
soh.maryl
·8 months agoThe ID of the driver doesn't really matter a whole lot, does it?
There is no recourse regardless of the driver's identity.
kensgiftshop
·8 months agoIf it was the carrier, maybe.
tinsoldierunderground
·8 months agoI kind of read it as @kibble-net was wondering, as I am, if it was OP that ran over the item.
bonanza125
·8 months ago"Do i have any recourse?"
Unfortunately you really have no recourse.
gosimus
·8 months ago@thaloniusstone
< placed it outside my garage door. It was driven over >
There's bad news and good news. The bad news is, somebody (you?) drove a vehicle over your gizmo and crushed it.
The good news is, it wasn't a child or a pet.
44012
·8 months agoor husband.
hotwheelsbum
·8 months agoIf you asked this question here on ebay, then you had some inkling that there's a possible recourse going through ebay. What recourse went through your mind to even come to ebay?
Ebay is on the West Coast. Seller is on the East Coast. You're standing there in your driveway in middle America holding an item a delivery driver placed outside your garage, and you had just ran over it with your car. How could ebay, or the seller, possibly pop into your thoughts over this? How could ebay, or the Seller, have anything to do with this? What could ebay, or the Seller, do for you to correct this mistake, this accident, this damage?
buyselljack2016
·8 months agohomeowners insurance
No different than if you unboxed it and dropped it down 3 flights of stairs
soh.maryl
·8 months agoHomeowners insurance? Don't know about yours, but mine has a $500 deductible.
kensgiftshop
·8 months agoWho drove over it?
Unless it was the carrier, there's not much you can do.
glorybells
·8 months agoYou could ask the delivery company, but I doubt you have any recourse with them (you definitely do not through eBay or the seller). This is the fault of whoever drove over it; why not ask them to reimburse you?