I purchased more than $100 from a seller. After it arrived, I realized he charged me $38 for first class shipping in a regular first class envelope. I tried to contact him but he did not respond for nearly a month. I finally tried to contact Ebay. The first Customer service who responded did not understand the issue. There were 6 items in the purchase. She told me to click on one of the items and say I want to return this. I didn't want to return it I wanted a correction on the charged shi...

Technically, the seller owes you nothing. The shipping charges were stated and you paid. If you had some agreement prior to the purchase, then yes they should honor that. EBay customer service can do absolutely nothing for you. The seller is in control of that aspect. You need to work that out with the seller. You said seller asked you to close the case. What the heck case do you have open? A return? What is the cited reason for the return? You said yourself you don't want t...

Customer service needs to fix the problems they caused | Buying

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Customer service needs to fix the problems they caused | Buying | eBay Community