CROOKED SELLERS
Told ebay many times they need to put pressure on ALL their sellers about selling goods they advertise as OPEN ITEM, yeah they are opened for sure, done fall for that crap about missing original box etc, those items are RETURNED GOODS, I know that many have received their item and saw it wasnt packed right, no instruction book, cord not wrapped right, those are used or returned. Also sellers are saying NEW , same thing, RETURNED GOODS, or they say new item but if you read almost to the bottom of ad , may say, REFURBISHED, its NOT new. Also when a seller refuses to give you a refund on your damaged item that was sent or didnt work right, that seller needs to be FINED and have the seller send the buyer their refund. If it continues,the seller needs to be removed from ebay, and NOT allowed to use another fake name to try and get back on ebay.
I used to sell for ebay in the80's and it was run right, not like today, Everytime i buy something i have to say a prayer hoping i get it in one piece and new like it was advertised.
grand-and-glorious-purpose
·1 year agoNot a single seller on ebay is allowed to refuse to refund you if you used the MBG.
I seriously doubt you were surfing ebay with a Commodore 64.
It seems you may have a fundamental misunderstanding of what ebay is and does.
chevymontecarlo88
·1 year agoDealers typically have agreements with manufactures on how to move discontinued and open box items. They still are authorized to sell such items. I don't think most sellers have bad intentions when they are selling an item, it is what they don't do when there is a problem with it.
The problem on eBay is that there is no consistency with who sells what they think is new vs used. I have no doubts that most of the sellers on these boards knows how to take care of their customers and generally describes their items accurately. It is the majority of the other sellers that buy crap and represent it as new just because it has its original box.
To be clear, my issue is with those who represent electronics or items that should work for a period of time (have warranty) that are described as new but are not or were purchased second hand. Sweaters and socks don't really have the same impact or need for a warranty.
stainlessenginecovers
·1 year agoBest Buy sells 'Open Box' items right there on a table down the middle of the aisle in their stores and has done so for decades.
These items are 'samples' that are used to 'show the buyer' what something looks like (Monitors, Printers etc.). Some are displays that are plugged in and ran for 2 months, 6 months, 2 years. The cord is untied and sometimes the 'dept manager' loses the paperwork..but it is STILL sold as 'Open Box'.
New item $269
Open Box $149
So, why is the expectation that an 'open box' item is Just Like BRAND NEW??
Are all these stores also 'crooked'??
pastimpressions
·1 year ago@pls-consignments
This is partly my point.
I agree on the whole with the vast preponderance of the counter argument here.
However, if by example, I acquire product X through a wholesale source & the only difference between my selling the item on eBay or a big box B&M selling the item in store is just that.....how is this not a new product?
If the product is stored precisely how it would be stored by in a display/counter in my warehouse space & not the B&M sales floor, what is the difference?
Many products ship from the wholesaler with NO box or packaging.
In still other cases, case lots ship boxed for protection, but the items are not boxed/packaged for individual sale & are intended to be sold/merchandised loose in a rack or display, etc.
Still further,
Many moons ago, I worked at a 5&dime.
Back then, you NEVER did a deep discount or clearance to liquidate seasonal product.
You boxed it in storage & merchandised it year after year until the product sold out.
Today, the model is much different (for a variety of reasons).
Retailers are incentivized to liquidate inventory at deep discounts.
Carry-over of excess inventory is now a liability.
But that is not a qualitative distinction, however, rather a fiscal one.
youn2240
·1 year agoDear Joedog995,
How much do you figure the unwrapped cord fee should be? I will give you 20 dollars if the cord isn't wrapped right. OK I solve your problem have a good day. ps I just removed all the sellers for you thank you have a good day again.
pls-consignments
·1 year agoAnybody that works in retail knows that the word NEW is relative, not absolute. It's much like a seeing an item at a hardware store that has had it's package opened, but the item is still unused and in "NEW" condition. That is why many B&M stores will put an item back on the shelf, even if it was returned opened. The word "NEW" cannot be defined by an item's packaging.
The confusion is the result of online behemoths like Amazon, who's policy deems a returned item (regardless of condition) as no longer new. The irony is that Amazon then liquidates these items to eBay Sellers who sell them as "NEW". It's up to each buyer to define what they consider and accept as "NEW", not eBay.
chevymontecarlo88
·1 year agoRegardless of packaging or not, New should be defined by the manufacture not the seller.
If condition was the same, what makes an item listed as NEW more valuable than something listed as USED?
pls-consignments
·1 year agoCondition of the item itself. Describing it accurately must be objective and descriptive. Unlike a TJ Max store, (which is filled with discontinued "old stock" items) where you can see, touch and feel an item in person, online buyers rely on seller descriptions. If a buyer uses a B&M approach to determine what is "NEW" or not, they're expectations will lead to disappointment more often than not.
monroe67
·1 year ago"Also sellers are saying NEW , same thing, RETURNED GOODS, or they say new item but if you read almost to the bottom of ad , may say, REFURBISHED, its NOT new."
Isn't the lesson, then, that all buyers should read all the way to the bottom of the ad?
You really should read everything in the listings for every item you might want to buy.
I also really want to remind you that not all eBay sellers are "crooked sellers."
simba6
·1 year agoSo you have to read all the way to the bottom, a buyer should do that anyway before clicking.
Unless purchased from a factory dealer, all items in venues like this are considered second hand.
If the item is not as described, you can return it no matter what the seller says.
chevymontecarlo88
·1 year agoI have to agree with @tobaccocardyahoo on this one.
Many products (authorized dealerships) are difficult to acquire and can require a large financial commitment as well as rules on how to sell. (MAP)
Just list items as USED with the appropriate description.
pastimpressions
·1 year ago@tobaccocardyahoo
I fully understand & agree with your statement....as far as it goes.
However, there is a full spectrum of new product being sold on this platform that is not in the electronics category or other such category/item that is purchased with a manufacturer's warranty.
Nor requiring a seller/reseller be a licensed/authorized dealer of the same.
By example:
New with/without tags & New in box or w/o box need not only apply to potentially refurbished goods.
By further example:
I personally sell on this platform brand new unopened, unused, in the box merchandise.
I also sell brand new, unopened, unused merchandise without the box.
I also sell brand new, unopened, unused, in the box merchandise that is vintage.
I also sell used merchandise, even if categorized as such due to physical condition & not product contents.
There are countless sellers on this platform that sell brand new.
tobaccocardyahoo
·1 year ago@pastimpressions
We will have to agree to disagree.
I do not accept a definition of New which includes
brand new, unopened, unused merchandise without the box. The packaging is part of the product. It often contains mandated information which does not appear on the product and is legally required. The packaging often contains the lot information which is needed for many product recalls.
brand new, unopened, unused, in the box merchandise that is vintage. AKA New Old Stock. Ebay should create a separate condition for these products rather than mislead potential buyers and risk that the older product is no longer safe to be used.
An unused, category which is separate from NEW might protect buyers and also protect sellers like yourself.
pastimpressions
·1 year ago@tobaccocardyahoo
I understand your parameters and for those applicable items I fully accept them, but can you not expand your imagination to understand mine?
There are a LOT of brand-new products that never had an original box/outer packaging to lose/discard.
tobaccocardyahoo
·1 year ago@pastimpressions
I cannot accept product acquired by a retail or liquidation purchase is NEW. The number of exceptions required are too many, and potential risk to the consumer too great. A designation of other than NEW is necessary.
I suspect there are some alternative designations which might be more amenable to sellers than others.
I have sold items of all of the types you have identified in the past, including on Ebay, but I was able to qualify the new condition with detailed condition notes identifying how they differed from NEW direct from the factory.
Today there might be some vintage items which are I have listed as NEW but they are usually qualified as NOS in the description, and I would prefer to be able to list as NEW OLD STOCK. And those I have listed are never likely to be used. They are sold to collectors who will never remove the packaging.
evry1nositswindy
·1 year agoIf you are seeing the term 'refurbished' in the ad, then what is the complaint?
12345jamesstamps
·1 year agoHas the OP made any purchases? Or did he just sell some things?
Not a lot of feedbacks since 2018....'the 80's...would that be the temperature when you sold things?
What you see in a photo is what you are suppose to get for sale.
Otherwise, return it as not as described.
pastimpressions
·1 year ago@tobaccocardyahoo
I respect your insights immensely, but this is just not monolithically so.
There are so many sellers across many categories that sell new product as new product.
The fact that you are selling amazing products (but ones that are vintage/antique/collectible)
permit you to paint with a broad brush without harming yourself and/or considering that you are potentially impugning the integrity of other fine sellers of amazing product in far different categories.
tobaccocardyahoo
·1 year ago@pastimpressions
Were that truly so, Ebay would not be losing the portion of the sales they lose to Amazon and Walmart each quarter.
Many of these so-called NEW products appear new but will not come with the manufacturer's warranty because Ebay sellers are not authorized to sell the product.
Other sites, like Amazon, specifically require that all NEW products come with the manufacturer's warranty. The will also require proof of manufacturer authorization to even list the product.
The so-called NEW product which Ebay sellers buy from the clearance shelf at retailers are often a crap shoot as to whether they have a warranty. And often they cost more than the buyer would pay an authorized reseller.
The only NEW product I buy on Ebay is generic Chinese product with no warranty other than the Ebay moneyback warranty. And recently I bought such product for less money on Temu, and returned it more quickly than the Ebay MBG process when it was not as described.
tobaccocardyahoo
·1 year agoEbay is not the place to buy name brand products which are new. Most Ebay sellers are not authorized resellers of the product.
Whenever the word NEW is used for an Ebay listing it is likely to be B Goods. Returns, refurbs, liquidation stock or other product which should be offered for a substantial reduction from the price of a NEW item.
Buyers who think that the laws of economics do not apply to Ebay purchases are fooling themselves. Sellers who know that there are many Ebay buyers who think that magic can occur and products will be sold for a low price while not getting an inferior product are easy prey to sellers who have never seen a NEW product, and see no reason to learn how what they are selling differs from NEW.
There are few innocent victims, and Ebay has an Ebay Money Back Guarantee to allow victims to recover any loss they suffer.
When one buys on Ebay, NEW is a synonym for USED
yuzuha
·1 year agoMy own experience begs to differ. I have bought many, many New goods on eBay and all of them were in fact brand new and sealed exactly as advertised.
chevymontecarlo88
·1 year agoI agree and have purchased many items that were described as new (obviously they were not from authorized dealers) and had great results. Will continue to do so and knowing how eBay works, I factor the selling price into my purchases. I understand that if something is not what it is described, I am covered by the eBay MBG. The argument is not that you can't be happy with a purchase like this.
The problem is not buyers like us or others that have posted, it is the first time buyer or uneducated (with eBay policies) buyers that end up getting burned and give the platform and sellers a bad reputation. Many times, buyers don't even know if there will be a problem until well after the 30-day eBay time frame for returns. I would say there are plenty of buyers that don't even understand that if a buyer has no returns on the listing, they can still return the item if it is not as described. Again, I would argue most buyers have good intentions with the initial sale of these items, it is just what they don't do when a problem occurs after the 30-day period.
pastimpressions
·1 year agoThe OP's feedback profile is private.
The "about" section of their profile is very candid and truthful.
I wish the OP all the best in the challenges present and yet to come.
Based upon that disclosure, however, it would be impossible for me to render any specific advice.
It would be quite impossible to know all the facts precisely to ensure giving the most helpful response.
pls-consignments
·1 year ago🤔Uhm.... anyone want to take this one? I'll get the ball rolling by stating the obvious, eBay wasn't around until 1995. Next..