Counterfeit items
I have had 3 issues now with buying counterfeit items. I thought, I was getting a good deal on some refurbished Airpod Pros 2 Gen 2 but clearly I got spammed. The first ones had all the signs of looking and feeling real and the seller did say that they were brand new in the box still sealed. They did have all the serial numbers but once I put them in the noise cancelation didn't work. I took them to the Apple Store, and sure enough, they did not pass the hearing tests. So, they sent them in for service and he called me back and said, they are indeed fake. The guy at Apple said they even fooled them because of how real they looked.
I just got a second pair and this seller said that they were real and had all the serial numbers, and they were refurbished. Once I got them I could tell immediately that these were fake as well. The box was smaller than the original box, and the Airpod Pros were lighter. I took them into the Apple store and a few days later they said YUP these are fake as well. So, if it is a good deal on some Airpods, they are likely fake.
On a side note the customer service has been amazing I wish there was more protection for us customers to ensure things are not counterfeit. The customer service has resolved both issues for me.
simba6
·2 years agoI would only buy new ones. After they have been stuck in someones ears or else ware...................
jtjoplin
OP2 years agothe ones I bought were new in the package. There is now way I would buy used. I don't even let my family members use my finger nail clippers.
monster-deals
·2 years agoMost of the new ones are fake as well
marymcg_2388
·2 years agoThe same thing happened to me but I did not find out about the airpods being counterfeit until months later when they wouldn't update. Any recourse recommendations?
kathiec
·2 years ago@marymcg_2388
All you can do now is try to dispute the charge with your credit card.
jtjoplin
OP2 years agocontact ebay customer service and file a return/complaint; they will handle it for you.
kathiec
·2 years ago@jtjoplin
This is completely wrong. First, not as described returns aren't initiated by contact customer service. The return system is fully automated and initiated from your purchase history. And in this case no, they won't "handle it for you", since the buyer is outside eBay's deadline for opening a case.
kensgiftshop
·2 years agoThere's no way Ebay can check each item to make sure it's legit, that's why they have the MBG.
Go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.
jtjoplin
OP2 years agoThank you. I just finished talking to customer service and they got it all taken care of.