This is the MBG as it pertains to the US site, since you've posted this on the US forums. If you made this purchase on eBay Italy you can go to the Help link on that site to find the applicable MBG. It will be very similar to the US version.
Most times, you don't have to contact anyone, just use the MBG.
Is there tracking?
If there is, what does it show?
A day after the estimated delivery date Ebay gave you, open an Item Not Received case. Go to your purchase history and click I didn't get it in the menu next to the item. The seller will have 3 days to provide a tracking number showing it was delivered or refund. If they don't, return to the case on day 4 and ask Ebay to step in.
kathiec
·4 months ago@geoga_917
The MBG referred to in the previous post is eBay's Money Back Guarantee. I recommend all members read it.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
This is the MBG as it pertains to the US site, since you've posted this on the US forums. If you made this purchase on eBay Italy you can go to the Help link on that site to find the applicable MBG. It will be very similar to the US version.
kensgiftshop
·4 months ago@geoga_917
Most times, you don't have to contact anyone, just use the MBG.
Is there tracking?
If there is, what does it show?
A day after the estimated delivery date Ebay gave you, open an Item Not Received case.
Go to your purchase history and click I didn't get it in the menu next to the item.
The seller will have 3 days to provide a tracking number showing it was delivered or refund.
If they don't, return to the case on day 4 and ask Ebay to step in.