Clearly Counterfeit and Ebay Doesn't Care

Hi - I have 2 LifeWave items that I paid over $100 for and when I received them they are clearly counterfeit. I sent pictures of the real patches which clearly have a trademark on the patch cover and these don't and they are a different size. Also they were shipped from China and they said they were being shipped from New Jersey so they took weeks. I can return them but I have to pay the return shipping costs and that isn't right. The seller has not responded to a single inquiry.

Am I just going to have to eat the return shipping cost and they'll let them continue to sell these?

Thank You

kspies007

92 View listings

Posted 11 months ago·Last reply 11 months ago

3 comments

kspies007

OP11 months ago

92 View listings

Thanks my friend. Of all my years on Ebay the first time I've encountered this so definitely new process.

albertabrightalberta

·11 months ago

I can explain it to you but I can't understand it for you.104 View listings

@kspies007 wrote:
Hi - I have 2 LifeWave items that I paid over $100 for and when I received them they are clearly counterfeit. I sent pictures of the real patches which clearly have a trademark on the patch cover and these don't and they are a different size. Also they were shipped from China and they said they were being shipped from New Jersey so they took weeks. I can return them but I have to pay the return shipping costs and that isn't right. The seller has not responded to a single inquiry.
Am I just going to have to eat the return shipping cost and they'll let them continue to sell these?
Thank You

If you purchased counterfeit items on ebay, you do NOT have to pay to return them.

Go to the order and open a return request for "not as described or pictured."

The seller will have 3 days to either issue a refund without your having to return the items or they will have to supply you with a prepaid return shipping label. If they do the latter, then after delivery of the returned items, they need to issue a full refund.

If the seller doesn't respond to the claim, go back on day 4 and ask ebay to step in.

Under no circumstances should you close the claim before receiving the refund.

eburtonlab

·11 months ago

5545 View listings

@kspies007

If the buyer files a "not as described" return, the seller is responsible for paying for return shipping. If the seller is overseas and cannot provide a prepaid return label through eBay, the seller is supposed to pay the buyer in advance for shipping. If the seller does not cooperate, after three business days, the buyer should be able to ask eBay to step in and force a refund.

Under no circumstances should a buyer pay for return shipping "out of pocket" for a "not as described" return; eBay cannot force a seller to reimburse a buyer after the fact. eBay can only return the buyer's initial payment made through eBay.