cant leave feedback when seller cancels order
today I had a seller cancel a buy it now order citing bad shipping address but after trading messages found the real reason was because he did not get enough for shipping. After he cancelled the order, (within minutes of my payment) he relisted the item for $45 more than the original auction, and raised the shipping from $35 to $60. I did an UPS estimate online and it was only $33 for ground service. Then he tells me I can either pay $27 more for shipping or pay the new listing price and shipping. My gripe is why can't I leave a negative feedback. Or is there a way to make a complaint to eBay?
5 comments
woodland_gnome
·3 years agoThe seller should have automatically gotten a "defect" when s/he cancelled the transaction, but the lie s/he told blamed you and avoided that. "Defects" are the primary tool eBay uses to weed out bad sellers, downgrading the selling status of those who get too many relative to their sales volume (as opposed to having to pay employees to actually investigate to see how likely it was that the seller had a legitimate reason to cancel vs. deliberate policy violations).
Report the lie at https://www.ebay.com/help/action?topicId=4850 I don't know if eBay will do anything about it (give the seller the defect s/he should have gotten if s/he had taken the blame him/herself, keep the cancellation blaming you from counting toward your Open Transaction Limits) but it's relatively easy to do it that way.
You may leave appropriate (calm, factual--if the seller said that x was the reason say "seller said x. . ." so people don't think you are just jumping to conclusions) feedback to warn future buyers/bidders. If the usual links have vanished, go to anyone's Feedback Profile (doesn't matter who, click on the feedback score in parentheses behind the username; do it on this page since eBay is reformatting pages on the main site where you have to go through a bunch of hoops to get to the real feedback profile) then scroll down to below the last comment on that page to find a "Leave feedback" link that doesn't vanish (it brings you to a list of items you can leave feedback for).
Theoretically you could sue the seller for breach of the contract of sale (for the difference between the auction price and what you ended up having to pay for a replacement), but that is almost never practical.
julesmk555
·3 years agoYou are awesome! I just had a seller re-list an item for 3x what I paid. She hadn't shipped by the day it was supposed to arrive, I messaged her twice a couple days apart asking when she'd ship, she didn't respond. Third message I told her I knew she had re-listed it and she canceled the sale. I'll report her and I was able to leave feedback thanks to you, for all the good it will do. After I told her I was reporting her she told me she was closing her store and opening a new one. All 230 items have been taken down. Anyway thanks much! Now I know what to do next time!
an-36344
·3 years agoJump to below the bottom of your own feedback page: https://feedback.ebay.com/fdbk/feedback_profile/stevehd
Then use the link there, to leave feedback for the seller @stevehd to warn the others.
fab_finds4u
·3 years agoThe dirty dawg lied about the reason for the cancellation to avoid a defect. Report them.
mudshark61369
·3 years ago@stevehd,
Since the seller cancelled shortly after the payment was made if you also received a refund notice, that or use of problem with address may be the reason why you cannot leave feedback. However, while feedback is the public disclosure of a problem with a seller, reporting the seller to ebay will cause them to get at least one defect on their account.
Use the link below to contact ebay. On the first page use the blue Report seller button.
Next page select seller has violated an ebay policy > Continue
Next Pg. enter the seller's username, select Other, then in the text box write.
"The seller used an invalid reason for cancelling the transaction stating there was a problem with the address. Later in messages between us, admitted that they did not charge enough for shipping and that was the real reason. They also told me if I would pay them $27 more they would send it. They also relisted the item with a higher starting price and a higher shipping cost in the same day. Check my ebay messages.
https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022