cant get help from ebay for refund
i bought a gallon of motor oil, order#13-14485-05331 fedex tracking admitted to sending to wrong address, contacted seller no response other than stating it was delivered. waited 2 days tried to contact seller no answer. when i go to ebay help it says the item was removed because of a policy violation. now i have no way of getting a refund because there isnt a record of the item purchased.
3 comments
eburtonlab
·4 months ago@dillon1183
No individual on eBay is selling a gallon of motor oil, using retail shipping, and turning a profit. At best you are dealing with a drop-shipper; more likely a policy-violating retail drop shipper, a triangulation scammer, or a false tracking scammer.
Since nothing was delivered and the seller was removed by eBay, that last option seems the most likely in this case.
If you have contacted the shipping service directly to determine that the tracking number does not correspond to a delivery to your address you are likely looking at a case of "false tracking".
If you can, I would suggest obtaining documentation that shows that the package was not addressed to you, then contacting eBay via social media direct message using Instagram and mentioning that you have a case of "false tracking" to be given an opportunity to share your documentation:
https://www.instagram.com/ebay/
If you cannot get documentation, or if that does not work:
Since false tracking allows a scam seller to win an "item not received" case, the next step would be to file a "not as described" return on eBay and be prepared to return exactly what you received if the seller provides for return shipping, or ask eBay to step in after three business days if the seller does not refund you or provide return shipping.
You may have recourse through your payment method if you are unable to get satisfaction through eBay, though once you involve a payment method, eBay can no longer help with that transaction. Be sure you mention "false tracking" specifically, otherwise your provider may assume a simple missing or stolen package and defer to eBay's ruling based on the tracking showing delivery.
If you are unable to get help from eBay, you may be able to get help from your payment provider as long as you make it clear it is "false tracking" rather than a missing or misdelivered package.
In the future, stick to experienced sellers with a long and demonstrated history and avoid new or unproven sellers, or sellers that show warning signs of being drop-shippers or potential scammers: drastic changes in selling behavior or offering deals that are "too good to be true", or shipping heavy items that are unlikely to be profitably shipped via retail shipping.
dillon1183
OP4 months agothanks for the advice, it does show the red flags you mentioned, doubt i get any refund fortunately it was only $24.00. i have ordered the large jugs 5 qt of motor oil before without a issue. i sometimes wonder if i will learn my lesson an buy these less expensive items at a regular store. i did talk to a ebay agen very helpful and opened a refund request, probably will go nowhere.
tobaccocardyahoo
·4 months agoOpen a dispute with your credit card issuer.