Cancellation on an item accidently committed to buy is not going through
So this problem started when I got a random notification saying that there was an offer up for a item that was similar to an item I myself am selling. Thinking this was an offer from a prospective buyer, I clicked into this offer and ended up committing to purchase this similar item from another seller. According to my cancellation request, this seller supposedly approved to cancel my misplaced order, however upon checking my cart and refreshing my account the item is still there and I cannot do anything to remove it on my own. I attempted to reach out to the seller first to explain my situation, but to no avail.
6 comments
mudshark61369
·2 years ago@oceangirl73,
I had meant to address your cancellation issue in my last reply, but posted it when I went to make a cup of coffee.
"According to my cancellation request, this seller supposedly approved to cancel my misplaced order, however upon checking my cart and refreshing my account the item is still there and I cannot do anything to remove it on my own".
Since the seller approved your cancellation request, do not worry about the item in your Cart. It was entered into the Cart automatically, when you "accepted" the offer. Unfortunately, the cancellation acceptance doesn't interact with the Cart to remove items you committed to buy. The only thing you need to worry about is going to pay for other items in the Cart and accidentally not selecting "pay only this seller"
If you are using the app, try logging into ebay the classic way with your username and password, then check to see if the item is still in the cart. If it is try removing it. Also look at your ebay messages to see if the seller formally cancelled the message. If all they did was agree to let it go without notifying ebay there will not be a message saying "The seller has cancelled the transaction, Reason" buyer requested cancellation".
You can try messaging the seller and tell them to do a google search for "Order Cancellation Policy - ebay" That will give the seller the info they need to formally accept the cancellation, which should then remove the item.
mudshark61369
·2 years ago@oceangirl73,
"I got a random notification saying that there was an offer up for a item that was similar to an item I myself am selling. Thinking this was an offer from a prospective buyer, I clicked into this offer and ended up committing to purchase this similar item from another seller".
When you received the notification, it said You have received a Special Offer from "seller username". Usually that id followed by "Others have received this offer...." which should be an indication that it was not an offer made on your item. Offers received from buyers do not say special offer.
All you had to do was click on Review offer, doing that would not have caused you to accidentally accept the offer and it should be clear the offer was from another seller, not a buyer.
If you use a phone to buy/sell on ebay, the app's info being small can make it hard to read and understand. One reason why I use a computer for all buying and selling on ebay.
FYI, if you really do not want to deal with offers from buyers you have 2 options available to you.
1) You can set up the auto accept/decline feature where you set a minimum amount you will accept
for an item you have listed.
2) You can switch to the Advanced/Business listing tool. Ignore ebay's "this tool is for high volume or business sellers only" blurb. Any seller can use it. Then you can choose which items you
will accept offers on, if you want to at all.
mtgraves7984
·2 years agoWow. Well... if you've messaged the seller requesting cancellation, there's nothing to do besides hope that it gets cancelled.
Your next option is to pay or not pay. Know that after 4 days, the seller can cancel citing 'Buyer hasn't paid', which will give your buying account a ding, and smart sellers have settings to avoid bids/buys from buyers with two or more (of these) Unpaid Item strikes. But to your end game... it's still a cancellation.
It would benefit you to try to not let it happen again... next time, read the "random notification". Good luck moving forward.
ittybitnot
·2 years ago. Know that after 4 days, the seller can cancel citing 'Buyer hasn't paid', which will give your buying account a ding, and
@mtgraves7984
That has been changed. So long as the buyer formally requests to cancel within the allotted time frame, the "Buyer hasn't paid" option will NEVER appear for the seller to award the strike for non-payment. This apparently applies whether the seller declines, or ignores the request.
The result is that the buyer does not have to pay, and will be in no danger of getting the strike simply because they "requested" on time. They are free to do this as many times as they like. So instead of getting any consequences for being an NPB, they can become the 'Cancellation Queen' and continue to play.
campanaelia
·2 years ago@ittybitnot
What is the formal allotted time frame now, is it still one hour or has that changed too?
Edit: I found the cancellation page and it still shows one hour. So how does the buyer find out that it's cancelled anyways if the seller declined?
https://www.ebay.com/help/buying/buyers-can-cancel-order/buyers-can-cancel-order?id=4004
mtgraves7984
·2 years ago@ittybitnot
I never knew that. So, there's a 'Golden Hour'?